NOC Technician II - NC

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a NOC Technician II to work onsite in Chapel Hill, NC.

Ideal candidate has field experience in Distributed Antenna Systems (DAS) or related Structured Cabling, Low Voltage, RF Systems and has client facing skills and aptitude to learn DAS to support our NOC customers.

The NOC Tech II will be responsible for monitoring and performing onsite technical troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks.

• Perform DAS maintenance to include fault analysis, interference mitigation, and link balancing
• Support CTS NOC and respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems.
• Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues.

This role also includes providing remote support to the Network Operations Center (NOC) to facilitate quick incident resolution and system enhancements.

NOC Tech II is also responsible for maintaining ticketing, maintenance dispatches, administrative support, and other requirements as detailed by the NOC Manager.

Key Responsibilities

• Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs.
• Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
• Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
• Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
• Support field technicians remotely by providing troubleshooting guidance and technical expertise.
• Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date configurations are reflected in the monitoring system.
• Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment.
• Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security.
• Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution.
• Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory.
• Assist in asset management and ensure all equipment is accounted for and properly maintained.

Required Skills

• Experience with structured cabling, low voltage projects required, DAS experience highly preferred
• Ability to travel as needed (~15%).
• Strong attention to detail with a commitment to completing projects thoroughly and efficiently
• Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff.
• Hands-on experience in diagnosing and resolving RF, network, and system issues in both office and field settings
• Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms.

Experience

• Minimum of 4 years of experience in monitoring, analysis and remediation of RF systems, DAS, and 5G networks.
• Fiber/Passive DAS, and WLAN systems.

Education

A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus.

Preferred Qualifications

• Experience with network performance monitoring tools and software.
• Familiarity with RF testing equipment and methodologies.
• Formal DAS OEM training or certifications

Pay rate of $30-35 per hour commensurate with experience

This position is full time and includes Company Benefits (Medical, Dental, FSA, 401(k), LTD/ STD, Life Insurance. Paid Time Off and Paid Holidays).