Communication Skills, Corrective Action, Firewalls, IBM MVS Operating System, Identify Issues, Interpersonal Skills, JCL (Job Control Language), MPLS (Multi-Protocol Label Switching), Mainframe Computer, Metrics, Network Operations Center, Network Performance/Analysis, Network Routing, Network Switching, On Call, Operational Audit, Organizational Skills, Presentation/Verbal Skills, Production Control, Technical Support, Testing, Unix Operating Systems, Unix Shell Programming, Writing Skills