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Customer Service Jobs in Whittier, CA

Non-Clinical - Administrative - Customer Service Representative

Bestica

Whittier, CA

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Bookkeeping, Check Processing, Communication Skills, Credit Analysis, Credit and Collections, Customer Support/Service, Data Entry, Documentation, Educational Psychology, English Language, Establish Priorities, Follow Through, Healthcare, Healthcare Administration, Healthcare Quality, High School Diploma, Identify Issues, Insurance, Interpersonal Skills, Medical Billing, Medical Coding, Multilingual, Organizational Skills, Public/Media/Press/Analyst Relations, Reconciliation, Resolve Customer Issues, Spanish Language, Strategic Planning, Time Management
LOCATION
Whittier, CA
POSTED
1 day ago
730 am - 4:pm or 8:00 am - 4:30 pm Monday - Friday no Weekend POSITION SUMMARY The Customer Service Representative performs various routine and complex clerical tasks; and deals with patients, family members, visitors and clinic personnel in other departments to ensure good internal and public relations SPECIFIC SKILLS NEEDED Knowledge of medical billing/collections practices and basic medical coding; computer data entry skills; ability to deal courteously with patients; bilingual in Spanish desired EDUCATION/EXPERIENCE/TRAINING Required: Minimum 1 year of experience in billing and collections. High school diploma or equivalent or 7 years of experience in billing and collections. Preferred: 2 years of experience in billing and collections. Certification, experience, or proficiency in EPIC Applications DUTIES AND RESPONSIBILITIES 1. Safeguards and preserves the confidentiality of patient s protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies. 2. Ensures a safe patient environment and adherence to safety practices per policy. 3. With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other when administering care. 4. Essential to the provision of community benefits as an expression of our charitable healthcare mission and purpose, each manager/supervisor is committed to the delivery of high quality, compassionate healthcare and is further committed to supporting the strategic direction of community benefits within PIH Health and its affiliates. (Applies to management positions.) 5. Receive and resolve patient complaints regarding insurance billing, and initiate accurate account adjustments; follow all billing problems through to conclusion 6. Answer all correspondence relating to billing questions; make appropriate financial arrangements 7. Verify insurance status, eligibility and general account information 8. Assist patients with courtesy billing and update insurance information as necessary 9. Forward billing to appropriate carriers to ensure timely and accurate payment; demonstrate complete knowledge of all appropriate carriers 10. Perform reconciliation of refund accounts; attach documentation and forward to bookkeeper to process refund checks; identify problems and follow through to conclusion 11. Review credit statements for correct recipient of refund 12. Perform other tasks as assigned PERSONAL QUALITIES Recognize differing values and be culturally sensitive. Flexible, adaptable. Personable, courteous, punctual, honest. Creative, organized, able to establish priorities. Professional appearance and attitude. Ability to make good decisions. Commitment to the organization for which you work. Ability to keep confidential information. Effective time management skills and sound work ethics. Ability to work at a computer and input data several hours each day. COMMUNICATION Talking or hearing essential to communicate with patients and staff. Good communication skills; read, speaks and writes English fluently. Bilingual skills preferred. Strong interpersonal skills. Actively participates in staff meetings.

About the Company

B

Bestica

We are a trusted provider of solutions in Information Technology and Healthcare sectors to the DoD, Federal and Commercial markets. Our guiding principle and core values help us care for our people and the community; and build a culture of excellence which in turn helps us achieve our organizational objective of exceeding customer’s expectations in each and every project. Headquartered in San Antonio, TX, we were founded in 2005 and believe our success is a direct result of hard work and outstanding employee dedication. Our environment is dynamic, friendly, and collaborative. We foster a positive culture, where innovation and synergy are encouraged to build our workplace into a community of like-minded, passionate people.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Government and Military
FOUNDED
2005
WEBSITE
http://www.bestica.com/

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