Non-Clinical - Administrative - Phone Console Operator

22nd Century Technologies, Inc.

Los Angeles, CA

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JOB DETAILS

SKILLS

Call Centers, Call Volume, Communication Skills, Computer Workstations, Customer Support/Service, Detail Oriented, Emergency Response, English Language, Establish Priorities, Hospital, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Multitasking, On Call, Presentation/Verbal Skills, Radiology, Security Equipment, Systems Administration/Management, Telehealth, Telephone Skills, Writing Skills

LOCATION

Los Angeles, CA

POSTED

17 days ago

Shift: Mid 5x8-Hour (13:30 - 22:00)

Shift: Monday - Wednesday 1330 – 2200 AND Saturday & Sunday 0700 – 1530
Duration: 6-8 weeks (person will be backfilling an LOA)

Job Description:
The main duties include, but, not limited to, answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the UCLA Medical Centers, provide Patient Information, Department Information and On Call Schedule information as requested by callers. Process routine and emergency calls. Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters. Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line. Handle routine and emergency calls for the Health Systems Support Services Center. Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions. Process urgent messages for the Radiology Department for Critical Test Results. As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time. It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.

Experience Needed:
• Excellent customer service skills.
• Excellent listening skills.
• Excellent attention to detail skills.
• Excellent verbal and written communication skills.
• Skill in communicating effectively with individuals at all levels.
• Ability to speak clearly and distinctly, using proper English to communicate with public and UCLA Staff in a concise and informative manner.
• Ability to write neatly and use proper grammar and punctuations.
• Ability to work in a fast paced, high call-volume setting.
• Ability to prioritize and multi-task several duties at the same time.
• Ability to identify and escalate priority issues.
• Ability to remain calm and effectively during emergency situations.
• Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
• Ability to work on a self-directed basis with minimal supervision.
• Ability to easily adapt to evolving departmental and hospital policies and procedures.
• Ability to work overtime, Weekends, Holidays and Night Shift, when necessary.
• Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
• Ability to take on additional tasks and duties as requested by Management, when needed.
• Proficient in operating a PC and navigating the Internet.
• Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
• Knowledge of medical terminology is preferred.
• Call Center Experience Preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About the Company

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

1997

WEBSITE

https://www.tscti.com/careers-0

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