What are the shift times/shift hours for this position?
Workday schedules may vary. Some evenings and weekends may be required.
What are the workdays for this position?
Monday Friday, with some evenings and weekends as required.
Will this position be onsite, hybrid or remote?
Hybrid.
Onsite Location:
Work occurs at multiple sites, including 2001 The Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and other community partner locations.
If hybrid, how much time will be spent onsite:
The expectation is approximately 50% on-site presence over the overall project duration, with the specific cadence varying by project phase and operational needs.
On-site requirements may be lower during certain project phases and increase as we move further into MST/training and go-live readiness. Increased on-site presence should be anticipated for activities such as MST build, pilot training, Super User training, End User training, and go-live support. The exact schedule and frequency will continue to evolve based on project timelines, training plans, and operational needs.
What specific experience, background, and/or qualifications are you looking for in candidates for this position?
3 5 years of relevant experience.
Bachelor s degree in health care information technology, computer science, or a related area and/or an equivalent combination of experience and training.
Epic certification in Cupid.
Broad and/or in-depth knowledge of clinical applications, including design, development, implementation, user support and training, maintenance, quality assurance, system testing, and evaluation.
Strong problem-resolution and troubleshooting skills, including the ability to distinguish between application/build issues and training issues.
Strong interpersonal and training skills, with the ability to work effectively with users at varying professional and technical levels.
Strong organizational, written, verbal, and analytical skills.
Ability to work collaboratively with senior staff and managers and serve as a technical and training resource.
Experience working with challenging or resistant end users and identifying/documenting system issues for follow-up by build analysts.
Please verify any certificates and/or licenses required for the position:
Epic Cupid certification.
Job Function Summary:
Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.