Sign upLog in
Clinical Operations Jobs in Saint Louis, MO

Non-clinical Infusion Coordinators

BJC HealthCare

Saint Louis, MO

Apply
JOB DETAILS
SKILLS
Cardiology, Case Management, Correctional Health, Customer Experience, Data Entry, Diabetes, Epic Systems, High School Diploma, Home Care, Hospice Care, Identify Issues, Intravenous Therapies, Legal, Materials Analysis, Medical Equipment, Medical Records, Medications, Nursing, Nursing Home, On Call, Order Processing, Organizational Skills, Orthopedics, Patient Admissions, Patient Assessment, Patient Care, Patient Education, Pediatrics, Performance Management, Pharmacy, Problem Solving Skills, Process Flow, Professional Services, Resolve Customer Issues, Respiratory Therapy, Safety/Work Safety, Staff Training, Team Player, Telephone Triage, Wound Care
LOCATION
Saint Louis, MO
POSTED
1 day ago
Additional Information About the Role

Full time – 40 hours Monday through Friday from 8 am to 5 pm Weekend & Holiday Rotation Benefit Eligible Location – 710 S Boyle Ave, St. Louis, MO Supporting home infusion patients! Prior experience with Home Care is a plus!

Overview

BJC Home Care

offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs.

BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.

The Home Infusion Therapy Department of BJC Home Care Services works closely with physicians, patients and caregivers to enable patients to remain or return home while receiving intravenous medications. Our services include 24 hour on-call pharmacy and nursing services, comprehensive patient education materials, patient assessment and drug administration monitoring, and coordination of professional services including home care nursing and laboratory services.

Preferred Qualifications

Role Purpose The Intake Coordinator (non-clinical) is responsible for coordinating patient services during the home care intake process. This position manages all requests received via multiple work queues, monitoring potential patient admission dates and determining their eligibility for services. This position works with internal and external customers (patients, physician/referral sources, case managers, etc.) to ensure an outstanding customer experience. The Intake Coordinator – HCS also collaborates with management and various team members to meet the CREST (compassion, respect, excellence, safety, teamwork) values and vision of BJC.

Responsibilities Performs complete and accurate data entry of patient information; processes referrals and ensures that patient information, records and other documents are updated appropriately; assists external and internal customers on entering home health referrals correctly. Identifies and resolves problems encountered during the home health referral/order entry and confirmation processes; handles customer complaints received via phone and email; escalates problems and concerns as necessary. Monitors all work queues associated with the Central Referral Center; understands and processes all referral types; triages phone calls to other departments to ensure a good customer experience; passes along referrals/information to other services as needed to ensure that the comprehensive needs of the patient are met. Learns and becomes proficient in the use of all clinical platforms used by BJC (EPIC/ECIN/ON Base); participates in performance improvement initiatives & activities; helps to streamline and standardize work flows & processes; assists with the training and support of new staff members. Works closely with Authorization and Benefit departments, ensuring patient benefits and coverage parameters are accurate and communicated to the appropriate staff. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education High School Diploma or GED Experience Supervisor Experience No Experience Preferred Requirements Education Associate's Degree Experience 2-5 years

Benefits and Legal Statement

BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our

Benefits Summary

. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

About the Company

B

BJC HealthCare

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Clinical Medical Assistant Jobs in Saint Louis, MOClinical Manager Jobs in Saint Louis, MOClinical Director Jobs in Saint Louis, MOClinical Supervisor Jobs in Saint Louis, MORemote Healthcare JobsEntry Level Healthcare Jobs