Urgently Hiring :Non-Clinical Intake Coordinator – Home Health Services (Boynton Beach, FL)
Position Summary
The Non-Clinical Intake Coordinator plays a critical role in the patient onboarding and referral process. This non-clinical position is responsible for managing incoming referrals, verifying documentation, coordinating with referral sources, and ensuring patients are appropriately processed for admission into home health services.
The ideal candidate is highly organized, able to multitask in a fast-paced environment, and possesses excellent communication and customer service skills.
Responsibilities
Receive and process incoming home health referrals for Medicare skilled services
Communicate with hospitals, physicians’ offices, case managers, rehab facilities, and referral sources
Review referral documentation for completeness and accuracy
Verify insurance information and coordinate intake documentation
Upload and manage patient records within the EMR system
Coordinate Start of Care scheduling with clinical staff and intake team
Maintain timely communication with patients, families, and healthcare partners
Ensure compliance with agency policies, Medicare guidelines, and documentation requirements
Assist with tracking referrals, pending documents, and admission status updates
Support office operations and collaborate closely with the clinical and scheduling teams
Qualifications
Previous home health intake, healthcare coordination, medical office, or customer service experience preferred
Knowledge of Medicare home health services is highly preferred
Strong organizational and multitasking skills
Excellent phone etiquette and communication skills
Experience with EMR systems preferred (Kinnser/WellSky experience is a plus)
Ability to work independently and in a fast-paced office environment
Proficient computer and data entry skills
Benefits
401(k)
Medical, Dental & Vision Insurance
Company-paid Life Insurance
Employee Assistance Program (EAP)
Paid Orientation
Join Activa Home Health and make a real difference one home, one patient, one life at a time