Non-College Workstudy | User Support Services 495777 Part-Time Closing on: Jun 4 2026
User Support Services
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Department: User Support Services Salary: $12.00 per hour
Job Duties and Responsibilities • Provides first-tier technical support to students, faculty, and staff • Performs lab opening and closing procedures • Troubleshoots hardware/software problems • Provides basic Canvas support • Check-out lab equipment to students, such as laptops, books, or webcams • Monitors the operation of the general computer lab, electronic classrooms, and open areas • Assists with Software installations and PC imaging • Greets students as they come into the general computer area • Provides data entry for the Help Desk Ticketing System • Answers Help Desk phone line as needed • Performs other duties as assigned
Knowledge, Skills, and Abilities • Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications • Knowledge of and experience working with a variety of wireless devices • Should have basic software and hardware troubleshooting skills • Must have a positive and professional attitude, be a team player, and be an effective communicator
Qualifications • Must be a current student at UHD • Must be able to work a flexible working schedule, including weekends • Must have prior customer service-related experience
All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.