Non-Emergency Medical Transportation Dispatcher

CLOSING DATE: Monday, August 24, 2026, at 4:00 pm (DST)

Salary Range: $17.16 - $20.42/Hour

**APPLICANT MUST HAVE A VALID, UNRESTRICTED INSURABLE DRIVER’S LICENSE**

** RESUME AND REFERENCES ARE REQUIRED**

ESSENTIAL DUTIES, FUNCTIONS AND RESPONSIBILITIES:

• Schedules non-emergency medical transportation services for patient and ensures that vehicles and drivers are available to meet the needs of the patients.
• Knowledge of the Resource Patient Management System (RPMS), Arizona Health Care Cost Containment System (AHCCCS), and American Indian Health Program (AIHP) to verify patient insurance eligibility, demographic status, appointments and to print provider referrals.
• Communicates with patients, healthcare providers, and transportation providers to ensure that all are aware of the schedule and any changes that may occur.
• Maintains accurate records of all transportation requests, including patient information, pick-up and drop-off times.
• Monitors transportation routes, makes real-time adjustments to accommodate changes or delays.
• Ability to identify coordination of health insurance benefits for New Mexico and Arizona with AHCCCS and AIHP.
• Ensures compliance with the Privacy Act and HIPAA standards.
• Knowledge of utilizing Maps software to create pin drop of location coordinates, navigate to residence and medical facility.
• Provide clear instructions and assistance to drivers to ensure they are well-informed on their assignments.
• Maintain accurate and up-to-date records of transportation schedules, client details, and driver assignments.
• Create trip sheet assignments for transport drivers.
• Provide reports and analysis of transportation services to management and stakeholders.
• Meet quality standards and adhere to company policies.
• Implement improvement to enhance the efficiency and effectiveness of the dispatch process.
• Performs other duties as assigned.

MANDATORY MINIMUM QUALIFICATIONS:
Experience:

One (1) year of direct work experience.

 Education:

High School Diploma or HSE (Equivalency).

First Aid and CPR Certification – may be obtained at time of employment.

**Please email degree, transcripts, license and certifications to philbert.yazzie@fdihb.org

NAVAJO/INDIAN PREFERENCE:

FDIHB and its facilities are located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation will be given primary preference in hiring and employment for this position and members of other federally recognized Indian tribes will be given secondary preference. Other candidates will be considered only after all candidates entitled to primary or secondary preference have been fully considered.