Non-Medical Care Coordinator / Scheduler

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule

Non-Medical Care Coordinator / Scheduler

We are a growing business that provides non-medical, in-home care services for adults and seniors. We focus on the customer service we provide to our clients, caregivers and referral sources. We are here to provide care, compassion and support. We provide private pay and VA in-home care and support.


The In-Home Care Coordinator/Scheduler will be responsible for staffing cases and providing administrative support to the team. Working side-by-side with our team members.  We work in a team environment and support each other every step of the way.  Our agency is forward looking and celebrates our business wins! Dedicated to appreciating the hard work and efforts of our entire team. Office location is in Chandler.


As the Care Coordinator/Scheduler, you will be responsible for:


·       Professionally and efficiently assist with all client and caregiver inquiries


·       Set the staffing schedule for caregivers


·       Build rapport and relationships with our staff, clients and referral sources


·       First Impression Director for calls coming into the office


·       Answer & triage calls for caregivers, clients and prospects


·       Responsible for caregiver compliance with our WellSky scheduling system


·       Program lead for our Veteran In-Home Health Aide and Respite Services – bonus program included


·       Assist with other related administrative duties/projects, as assigned


·       Ensure consistent accuracy of database and file information for both caregivers and clients 


·       Collaborate with leadership team to accommodate client staffing needs


·       Send updates to the team


·       Sharing the rotation of on-call 24/7 duties – scheduled after business hours and weekends – Weekend Bonus Pay provided


Skills/Qualifications:


·       Prior scheduling/staffing experience with an in-home care agency, preferably with in home care or other healthcare related fields such as: Home Health and Hospice


·       Scheduling and tracking authorizations for VA home care programs is a huge plus!


·       Learns quickly and has strong problem-solving and critical thinking skills


·       High attention to detail and strong work ethic


·       Present in a professional manor


·       Outstanding communication skills both verbal and written


·       Excels at customer service in a care environment and has strong interpersonal skills


·       Organized and the ability to multi-task


·       Able to work independently and in fast paced team environment


·       Proven leadership and management experience and develops strong relationships with coworkers


·       Proficiency in basic computer software programs. WellSky (ClearCare) experience desired but not required


·       Person who is flexible, reliable and a team player


·       On-call experience


Benefits:


·       Flexibility with work schedule


·       Great work environment


·       Smaller caseload


·       Competitive base salary


·       Bonus programs


·       Results driven time off


·       Accrued sick time


Job Type: Full-time


Pay: $52,000-$56,000 per year


Supplemental Pay: Bonus staffing program and weekend bonus for On-call


Keywords: flexibility, private pay assessment, time management, caregiver scheduler, home health coordinator, client care manager, patient care coordinator, social services, case management, care coordination, critical thinker, non-medical in-home care