Support Specialist
Pay rate: $23.50 Per Hour
Duration: 6 Week Contract
Location: Remote
Summary:
The main function of the Support Specialist is to provide superior customer service to eligible and insured members for our National Account Customer located in California.
Job Responsibilities:- Record all member calls and email inquiries into an Excel tracking spreadsheet daily.
- Understand basic life insurance contract provisions to assist with member inquiries
- Research, evaluate and resolve member life insurance and enrollment questions received by email and telephone. Return all emails and phone calls received within the same day
- Provide superior customer service to client's members. Answer basic inquiries; and respond to written correspondence; Communicate and coordinate with appropriate representatives to answer member questions
- Provide administrative and enrollment system support for members and assist with enrollment system password resets and individual member questions and enrollments
- Prepare correspondence to client's members, client's staff if necessary, and internal team at *** often with little direction.
- Gather and analyze incoming inquiries or information to identify and solve problems with little or no precedent.
- Evaluate and communicate information in a clear and professional manner, recognizing when high sensitivity and discretion is required.
Skills/Qualifications:- Regular attendance mandatory, 8 a.m. – 5 p.m. Monday through Friday Pacific Time Zone
- Needs to be able to use telephone to communicate with customers.
- Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to keep information organized and confidential.
- Previous experience with customer emails, access and training to client's enrollment system will be provided.
- Basic knowledge of employer sponsored group insurance, employee benefits and life insurance and related terminology preferred
Education/Experience:- Demonstrated expertise providing customer and insurance membe support, including MS Office applications, or the equivalent combination of education and experience. Experience with managing multiple tasks with different deadlines and goals.
- HS Diploma required.
- 2-4 Years' Experience