Now Assist AI Agent/LLM Topic Developer

Now Assist AI Agent / LLM Topic Developer

Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).

• Practical experience on NowAssist Skills Kit.
• Strong knowledge and hands-on experience on LLM Topic configuration.
• Build and configure AI agents (virtual agents, copilots) on ServiceNow
• Design multi-step agent workflows for real scenarios
• Use Now Assist capabilities to automate:
• ITSM workflows (incidents, requests)
• HR / CSM use cases
• Create LLM-powered "topics" (use cases) for agents
• Design:

o Prompts

o Instructions

o Guardrails

• Tune responses for:

o Accuracy

o Tone

o Business context

• Define dialog flows:
• Intents
• User journeys
• Fallback handling

Ensure:

• Natural conversation
• Minimal friction

Improve metrics like:

• Containment rate
• Resolution rate

Salary Range- $85,000-$95,000 a year

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