NOW Volunteer Coordinator

Salary Range

4,732.00 - 7,097.00

Job Summary

As one of the fastest growing cities in the Pacific Northwest, Vancouver is building a city of the future through innovation, sustainable development, excellent leadership and effectively working with an engaged community. Our growth is guided by our core values of livability, sustainability and resiliency, innovation, and equity and inclusion, and we accomplish our work through collaboration, innovation, compassion and empowerment.

If who we are speaks to you, and if you're the type of person who is interested in joining a team whose work impacts ensuring the safety of the Vancouver community then the City of Vancouver may be for you.

We're currently recruiting for a NOW Volunteer Coordinator in the Vancouver Police Department. The primary responsibilities for the job are under the direction of the assigned Patrol Lieutenant, the NOW Volunteer Coordinator oversees all aspects of the Vancouver Police Department's volunteer program. This includes recruiting, training, and coordinating volunteers to support department operations and community engagement.

The NOW Volunteer Coordinator coordinates program development, outreach, scheduling, and volunteer recognition, while maintaining up-to-date policies, goals, and orientation materials. The position ensures volunteers are effectively integrated into department functions and represent VPD's mission with professionalism and enthusiasm.

This is a full-time, regular, non-exempt position. The schedule for this position is M-F, 8am to 5pm.

At the City of Vancouver, we are committed to paying our employees fairly, equitably, and competitively. City salaries are structured so that the midpoint of the salary range approximates the amount typically paid for the job in this geographic area. Candidates with experience supporting their ability to come in and hit the ground running may receive a starting salary around the midpoint of the listed salary range. Actual salary at offer is influenced by a host of factors, including a candidate's relevant experience, education, licensure, certifications, and internal equity. The higher end of the listed pay range indicates the salary growth potential of the position.

Job Details

Essential Functions:

• Administers all aspects of the Vancouver Police Department's Volunteer Program, ensuring alignment with department goals and compliance with applicable policies and procedures.
• Defines volunteer roles, develops program guidelines, and regularly communicates with department staff and volunteers to support operations.
• Collaborates with external agencies and represents the department at public events, community meetings, and outreach efforts.
• Recruits, screens, interviews, and places qualified volunteers based on department needs and individual skills and interests.
• Interprets criminal background checks and references to determine eligibility and selects mentors or team leaders as appropriate. Develops new roles and opportunities that support department functions and volunteer engagement.
• Plans and coordinates all volunteer training, including a semi-annual six-week NOW Academy. Schedules instructors, facilitates new volunteer orientation, and tracks required training.
• Administers the volunteer management software, maintaining accurate records for service hours, training completion, and volunteer profiles.
• Audits service logs, generates reports, and ensures all records are compliant with City and State retention requirements. Prepares regular and specialized reports for program analysis and continuous improvement.
• Develops and distributes marketing and outreach materials including flyers, newsletters. Delivers presentations and trainings to public audiences, recruits new volunteers, and promotes community engagement.
• Coordinates special events, public forums, and internal volunteer recognition activities to build morale and increase visibility of the program.
• Maintains inventory for all department-issued volunteer clothing and equipment. Orders approved items, tracks distribution, audits inventory annually and ensures timely return of all items upon volunteer separation from the program.
• Drives a City vehicle to various locations in a safe and professional manner. Performs other duties and responsibilities as assigned.

Qualifications

Experience and Education

Experience:

• One (1) to Two (2) years of related experience working with volunteers, including supervision. Experience working in law enforcement and/or managing a small program, preferred.

Education:

• Equivalent to an Associate's Degree in business administration, public administration, communications, or related field.

Equivalent combinations of education and experience may be considered.

Computer Skills

• Intermediate skills in Microsoft Word, Excel, Outlook, PowerPoint.

Required Licenses and/or Certifications

Possession of:

Valid driver's license.

Ability to obtain:

• Criminal Justice Information Services (CJIS) certified within one month of employment.

Knowledge

• Principles, methods, and techniques for a volunteer program
• Methods of recordkeeping and basic descriptive statistical preparation and interpretation
• Methods and procedures of budget development, justification, and cost control
• Application and interpretation of state and federal regulations governing services
• Procedures and methods of program monitoring and evaluation
• Principles and techniques of public relations, public engagement, and interpersonal communication
• Pertinent federal, state and local laws that pertain to: volunteer programs
• Modern office procedures, methods and computer equipment
• Use of department assigned computer and basic software

Abilities

• Plan, organize, coordinate, and evaluate programs or projects, including assigning work and monitoring timelines, resources, and outcomes.
• Communicate clearly and effectively, both verbally and in writing, with a wide range of individuals and groups, including the public, volunteers, and staff.
• Prepare and present well-organized reports, data analyses, and public presentations; maintain accurate records and documentation.
• Collect, interpret, and analyze program data to inform decisions and improve service delivery.
• Exercise sound judgment and make independent decisions within established guidelines and responsibilities.
• Manage time effectively, prioritize multiple tasks, and meet deadlines in a dynamic environment.
• Establish and maintain collaborative, respectful, and inclusive working relationships with individuals from diverse backgrounds.
• Work independently and as a team member under general supervision; contribute positively to a team-centered, service-oriented work environment.
• Provide high-level customer service; maintain professionalism and a positive public image in all interactions.
• Demonstrate proficiency in using standard office technologies, including word processing, spreadsheets, databases, and presentation software.
• Operate a personal computer and department-specific software programs.
• Maintain regular, dependable attendance and work in alignment with the City of Vancouver's Operating Principles.
• Apply interview techniques and support background screening processes.
• Demonstrate a commitment to valuing differences among people and to being inclusive
• Show the utmost respect for others, and act as a team player
• Promote safety as a guiding principle and a regular practice in accomplishing work by focusing on safe practices and complying with safety and health policies and procedures.
• Recognize unsafe conditions which may be hazardous to an employee or to the public.
• Works in safe and responsible manner; not putting self or others at risk. Complies with applicable policies and procedures including but not limited to using personal protective equipment, observing warning signs, learning about potential hazards, and reporting all unsafe conditions.

This position is subject to successful completion of a thorough Vancouver Police background check.

Selection Process:

Application Review : Candidates will be evaluated based on the content of their application and those deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail): This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.

Oral Interview (Pass/Fail based on 70%): Questions will be job related and may include but not limited to, the qualifications outlined in the job announcement. Minimum passing score of 70% is required. The oral board will consist of a three to five member interview panel who will ask the same position-related, pre-established written questions of all candidates. The panelists' evaluations will be combined resulting in candidate interview scores. Those passing with a 70% or higher will be placed on an eligibility list.

Final Interview: As positions become available up to the top three candidates from the eligibility list will be invited to participate in a final selection interview.

The City of Vancouver is committed to advancing equity and creating a welcoming and inclusive workplace. We recognize that progress depends on more than just a verbal commitment; it depends on making meaningful organizational change. We developed and continue to develop strategies to enhance employee-centered programs, eliminate recruitment and advancement barriers, elevate employee understanding of DEI and cultural competency and build an inclusive and welcoming place to call work. We hope you'll consider joining us on the journey!

Safety: The City of Vancouver believes every employee plays a role in maintaining a safe workplace. The City of Vancouver promotes safety as a guiding principle and practice and accomplishes work by creating safe work environments, complying with safety and health policies and procedures and consistently seeking improvements that support operational excellence.

Diversity and Inclusion: At the City of Vancouver, we value and foster a workplace comprised of people with a range of different backgrounds, experiences and cultures. We recognize that a diverse and inclusive team is key to innovation, effectiveness and a positive culture. We are proud to be an Equal Opportunity Employer.

Equal Employment Opportunity Statement: The City of Vancouver is dedicated to maintaining a work environment that extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability sexual orientation or gender identity. Employment decisions will be made to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of equity and nondiscrimination.

Veterans' Preference: Under Washington law, qualified veterans may be eligible for Veterans' preference when applying for City of Vancouver positions. Honorably discharged Veterans, their surviving spouses or spouses of honorably discharged Veterans with a permanent and total service-connected disability who would like to be considered for a Veterans' preference for this job should provide the qualifying documents as instructed during the application process.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the City can reasonably provide them without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 360-487-8417 or email hrfront1@cityofvancouver.us

Job Posting End Date

July 8, 2026