NPDI Services Engineer - Power Systems

Position Summary

The NPDI Services Engineer - Power Systems is responsible for planning and executing deployment programs across complex customer environments focused on AC/DC power infrastructure. This includes medium voltage systems, energy storage solutions, and microgrid architectures supporting critical power applications.

This role owns execution readiness and delivery alignment and ensures deployment strategies are scalable, repeatable, and aligned with serviceability standards. The position works closely with Engineering, Product Management, Service Operations, and Technical Support to drive successful implementation of integrated power solutions, while proactively identifying and mitigating field deployment risks and failure modes.

Key Responsibilities

• Lead NPDI deployment programs for power systems, including AC/DC infrastructure, medium voltage applications, energy storage systems, and microgrid solutions, ensuring on-time and high-quality delivery.
• Interface with Engineering and Product Management to translate design intent into executable deployment strategies, ensuring field readiness and serviceability requirements are embedded early in development.
• Own Services deployment readiness for power system solutions, validating installation, commissioning, and operational procedures for field execution.
• Partner with Engineering on failure mode and effects analysis (FMEA) specific to AC/DC power, MV systems, and energy storage deployments, identifying risks such as protection coordination, system integration issues, and operational failure points, and ensuring mitigation strategies are implemented.
• Represent Services in design reviews and phase gate milestones, ensuring execution, commissioning, and maintainability considerations are incorporated across power system architectures.
• Drive deployment strategies for integrated power solutions, including hybrid systems combining UPS, MV distribution, battery energy storage, and microgrid controls.
• Lead pilot deployments and first-wave implementations, capturing field performance data, identifying gaps, and driving corrective actions prior to scaled rollout.
• Coordinate cross-functional execution alignment across Engineering, Services, Operations, and external stakeholders to remove roadblocks and maintain program momentum.
• Develop and standardize power system deployment playbooks, including commissioning procedures, protection validation steps, troubleshooting protocols, and service documentation.
• Monitor early deployment performance and quality, tracking commissioning outcomes, field issues, and system integration challenges, and driving continuous improvement feedback loops.
• Support parts and logistics readiness for power systems, including spare strategy for MV equipment, batteries, power electronics, and associated infrastructure.

Qualifications

• Bachelor's degree in Electrical Engineering (preferred) or equivalent Engineering degree, or work experience in power systems engineering.

• Required technical experience:

• Hands-on experience with AC/DC power systems in critical infrastructure applications.

• Experience with medium voltage (MV) systems, including distribution, protection schemes, and commissioning considerations.

• Experience with energy storage systems (battery technologies, BMS integration) and/or microgrid architectures (grid-tied/islanded operation).

• Experience with integrated power systems solutions, including UPS, power distribution, and hybrid energy systems.

• Minimum of 5-8 years of experience interacting with customers in a technical or field execution environment.

• Proven experience leading or coordinating cross-functional programs or complex deployments involving multiple stakeholders.

• Strong ability to interpret electrical diagrams, one-line diagrams, protection schemes, and control system architectures.

• Experience working with field service, commissioning, or service operations teams in power system environments.

• Strong leadership, communication, and organizational skills with the ability to align technical and operational teams.

Preferred Qualifications

• Experience with medium voltage switchgear, relays, and protection coordination studies
• Familiarity with grid interconnection requirements and microgrid control systems
• Knowledge of battery energy storage system (BESS) integration and safety considerations
• Project Management Certification (PMP) or equivalent
• Advanced degree in Electrical Engineering, Power Systems, or Engineering Management

Working Conditions

• Fast-paced, execution-focused Services environment requiring strong cross-functional coordination and decision-making.
• Travel up to ~20% depending on deployment and commissioning needs (domestic and international).