NTE Security Manager, Non-Traditional Environment (NTE)

AWS Infrastructure Non-Traditional Environments Security team is seeking a highly motivated Security Operations/Program Manager to join our team. This role combines hands-on operational security management with strategic security program management, ensuring both day-to-day physical security excellence and the successful lifecycle management of security systems across AWS facilities.

You will drive operational security excellence across multiple facilities located within a metro area. You will interface with and direct vendors involved insecurity construction, repairs, daily security operations, patrols, and planning. A critical part of your work will involve extracting and analyzing security metrics to observe trends, measure improvements, and make data-driven decisions that strengthen our security posture.

You will evaluate and recommend improvements to electronic surveillance and access control systems while leading efforts to educate data center occupants on security best practices and false alarm reduction. You will write and implement security processes and procedures that standardize operations across your facilities. Your position will require you to prepare reports, create presentations, and communicate regularly with management on the status of physical security operations.

In addition to your operational responsibilities, you will support the installation of physical security systems including Access Control, Intrusion Detection, and CCTV Surveillance systems. You will conduct continuous reviews of existing security standards and stay abreast of new technology developments that enhance the physical security posture of AWS data centers and collocations.

You will work directly with Cluster Security Managers, Operations Teams, and internal customers to translate their requirements into physical security system design and implementation.

Strong written and verbal communication skills are required, including the ability to write security processes and procedures, prepare executive-level reports and presentations, and effectively manage vendor and stakeholder relationships. Experience in physical security operations management across multiple sites, along with demonstrated proficiency in electronic security systems such as access control, intrusion detection, and CCTV surveillance, is expected.

Key job responsibilities

Key Job Responsibilities

• Investigate security incidents, assess risk, and deliver actionable reports to leadership
• Design physical security systems for data center builds and expansions, including documentation and bills of material for vendor bidding
• Lead vendor negotiations, bid review, quality assurance, and submit packages for funding approval
• Manage end-to-end physical security installations from design through commissioning, acceptance, and operational readiness
• Track and report performance metrics including budget variance, vendor delivery, cost savings, and post-installation defect rates
• Provide cross-functional coverage across security operations and program management to ensure business continuity
• Train and mentor team members on security procedures and best practices
• Participate in on-call rotation and travel throughout the Americas up to 50%

About the team

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.