Responsible for assisting the Chief Nursing Officer in the delivery of safe, quality and cost-efficient care by having competent staff members in the department. Ensures efficient utilization of available resources and meets productivity and/or financial goals. Meets customer service satisfaction goals. Works collaboratively and effectively with other administrative personnel, physicians and staff from other areas throughout the Hospital to enhance communication, share pertinent data and improve processes across the continuum.
Responsibilities
Assures the availability of patient care personnel competent to meet patient care requirements. Participates in patient care when needed.
Problem solves and performs follow-up activities to respond to and resolve complex situations that arise with patients/significant others, physicians, management staff in nursing and other departments as appropriate, other healthcare facilities, community resources
Assures the provision of quality patient care by the appropriate mix of licensed and non-licensed staff members.
Continually evaluates the effectiveness and efficiency of patient care delivery.
Continually monitors and maintains department within budgetary guidelines.
Participates in unit-based quality improvement activities. Works with the Chief Nursing Officer to develop quality indicators and data collection methods to determine progress toward goals.
Performs analysis of patient requirements for care, and of staff ability to meet patient care needs at least annually. Fosters staff development by assuring that needed skills are obtained.
Develops and maintains effective working relationships with administrative personnel, physicians, physician clinics, and other Hospital Staff members; with patient and significant others. Reviews and oversees workers compensation, and Employee health
Communicates effectively with Hospital and Physician Clinic personnel to share pertinent data, improve patient care processes, and improve the quality of care delivered.
Participates in professional and educational activities.
Investigates and follows up on patient concerns as required.
Interviews potential staff members. Collaborates with the Chief Nursing Officer when appropriate.
Ensures staff evaluations are completed on time.
Intervenes with staff members, when necessary to ensure quality of care, excellent customer service, compliance with department policies, procedures and guidelines, Hospital policies and procedures and all local, state and federal requirements and regulations.
Wears proper personal protective equipment when appropriate. Observes universal
precautions consistently. Wears clothing and Health System badge consistent with
dress code, and attends to personal hygiene to maintain a clean, well-groomed
appearance. Meets Health System attendance standards. Performs related duties as
assigned.
QUALIFICATIONS:
Education: Graduate of an approved school of nursing. BSN preferred.
Licensure: Current license in applicable State of practice for Registered Nurse.
Experience: Minimum three years nursing experience. Previous leadership/management experience preferred.
Certifications: BLS, ACLS, PALS Certification required within 90 days of hire.
Other: Demonstrates skill in human relations and communications is required. Must have broad understanding of the patient care process and be able to demonstrate clinical expertise in their area of responsibility.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.