Nurse Manager (Patient Care Service)

Pay Range: $120 - $125 per hour
Day Shift 7am-3pm (ED Experience is a must)

Responsibilities:

• Lead nursing practice using the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing.
• Demonstrate proficiency in Purposeful Hourly Rounding (PHR) and role model expected behaviors.
• Integrate PHR into clinical activities to enhance Relationship Centered Care.
• Validate staff rounds hourly on all patients through direct observation and patient feedback.
• Assess staff competency in PHR and provide consistent, meaningful feedback.
• Conduct daily rounding of all patients (Monday-Friday).
• Communicate quantitative and qualitative information regarding patient experience and staff engagement to the team to develop action plans.
• Collaborate with the physician dyad and escalate concerns as appropriate.
• Follow up on all patient concerns timely and provide service recovery as needed.
• Role model Relationship Centered Care through actions such as Admission Welcome, Bedside Shift Report, and Purposeful Hourly Rounding.
• Huddle with staff at the start of each shift to identify high-risk patients.
• Communicate concerns identified during huddle to nursing leadership.
• Initiate service recovery for patients and escalate to appropriate personnel as needed.
• Interpret and communicate patient experience scores and keep staff informed of progress and areas of opportunity.
• Empower staff to use evidence-based practices to understand patients’ perceptions of care.

Skills:

• Design, support, and lead a safe, therapeutic, and efficient patient-centered care environment.
• Identify and investigate issues in practice/operations and implement corrective action plans.
• Foster a culture that encourages error and near-miss occurrence reporting.
• Lead interdisciplinary quality improvement teams using high reliability principles.
• Review unit progress and compliance with quality and safety metrics.
• Respond to potential safety hazards by following institutional protocols.
• Monitor information technology infrastructure and correct gaps in clinical nurse documentation.
• Lead staff participation in quality and safety initiatives and mandated compliance measures.
• Demonstrate accountability for all unit quality and safety practices and ensure staff competencies are maintained.