Nurse Manager (Patient Care Service)

Summary:

Location: New York, NY

Work Schedule: Evening Shift 3pm-11pm

Responsibilities:

• Lead nursing practice using the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing.
• Demonstrate proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role model expected behaviors.
• Ensure integration of PHR into clinical activities to enhance Relationship Centered Care.
• Validate staff members round hourly on all patients through direct observation and patient feedback.
• Assess staff competency in PHR and provide consistent meaningful feedback.
• Conduct rounding of all patients daily (Monday-Friday).
• Communicate quantitative and qualitative information regarding patient experience and staff engagement to the team.
• Collaborate with the physician dyad and escalate concerns as appropriate.
• Follow up on all patient concerns in a timely manner and provide service recovery as needed.
• Role model Mount Sinai Relationship Centered Care (MSHRCC) actions such as Admission Welcome, Bedside Shift Report, and more.
• Huddle with staff at the start of each shift, identifying high-risk patients.
• Initiate service recovery for patients and family members who have concerns.
• Interpret and communicate patient experience scores and benchmarks to the staff.

Requirements:

• Bachelor of Science with a major in nursing required.
• Minimum 3 years of nursing clinical care experience with Charge Nurse/Supervisory experience preferred.
• Relevant clinical competence in area of nursing practice assigned.
• Licensed as a registered nurse with current registration in New York State.

Preferred Skills:

• Experience in emergency department settings.
• Master's in nursing or health-related field preferred.