Nursing Manager

Under the general supervision of the Site Director, the Nursing Manager is accountable for planning, organizing, coordinating and managing the operations of the Care Coordination Department and Laboratory. Assures that quality care is provided in the most effective and efficient manner, coordinating service delivery and relationships with community resources and community partners. Adheres to state and federal guidelines relating to primary care and laboratory services. Formulates, recommends, evaluates and interprets clinical policy in accordance with standards. Works collaboratively with the Chief Medical Officer and Quality Improvement Manager to support the efforts to ensure delivery of effective patient care services while promoting a safe environment. Provides supervision to the Care Coordinators and Lab Technician.

The Nursing Manager is an active member of the Management Team.

Ensures that the core values of the Camino Health Center - Service, Dignity, Justice, and Excellence are carried out within daily tasks.

Direct Patient Care

• Responsible for triage of urgent care or hospital follow patients via telephone, patient portal, nurse advice line, or in-person, following standard protocol established by the Chief Medical Officer.
• Dispenses and/or administers medications orally or by injection as ordered by medical providers and according to established policies and procedures, and documents as appropriate.
• Provides patient education, individual and group sessions, as directed by medical providers.
• Counsels and provides patients with community resource assistance.
• Performs suture removal or wound care following standardized procedures.
• Calls in prescription refill orders as directed by medical providers.
• Informs patients of abnormal lab reports, additional tests needed, health education, or community referrals as directed by medical providers.
• Responsible for submitting Confidential Morbidity Reports to Orange County Health Care Agency as needed and directed by medical providers.
• Advise Clinic Managers about recommended immunization policies, clinical procedures, and training for Medical Assistant staff, as needed.
• Responsible for performing and monitoring Medical Assistant and Lab Technician competencies and skill testing on a regular basis.
• Responsible for monthly monitoring of clinic emergency equipment (i.e. oxygen, emergency kit, and AED) at all sites.

Population Management for High Risk Patients

• Oversees the use of case management and population health management techniques to effectively coordinate patient care with an aim of reducing unnecessary hospital emergency department utilization.
• Leads collaboration efforts with local hospitals and Camino Care Teams to facilitate timely care transitions for patients.
• Supervises outreach to new patients who have identified Camino as their primary care provider and complies with CalOptima screening guidelines for all age groups.
• Oversees the coordination of health care and enabling services for high risk patients.
• Responsible for coordinating, organizing, and monitoring of HEDIS activities in collaboration with the Quality Improvement Manager.
• Oversees the timely submission, documentation, and follow-up of Breast Cervical Cancer Treatment Program patients.

Care Coordination

• Responsible for daily supervision, annual performance evaluation, training, and development of Care Coordinators.
• Develops and conducts routine Care Coordination Department meetings.
• Oversees the development of Care Coordination Department policies, procedures and metrics, in collaboration with the Quality Improvement Manager and Clinic Managers.
• Responsible for the timely submission, authorization, and follow-up of referrals to specialty care, community resources, and/or other health care providers.
• Maintains relationships and positive communication with specialty care providers, health plans, hospitals, and other health care networks.

Laboratory Services

• Ensures the health center's laboratory services are provided in adherence to all prevailing laws and regulations.
• Ensures that laboratory services are delivered in a values based manner and that health center policies and procedures governing laboratory services are adhered to.
• Provides general oversight, supervision, and training of the Lab Technicians.
• Ensures that all laboratory equipment in properly calibrated and performs periodic testing to ensure equipment is working functioning at an optima level.
• Supports the Lab Technicians in resolving complex issues and non-routine challenges.
• Provides guidance to the Lab Technicians in managing technical, quality and administrative tasks with contracted laboratory vendors.

Patient Relations

• Performs all duties and responsibilities within the values and professional framework of the philosophy of Camino Health Center.
• Works cooperatively with co-workers, providers, volunteers, students and patients.
• Provides positive, supportive, and caring behavior in all communication to patients, visitors and staff.
• Adheres to the policies, procedures, and standards of Camino Health Center.

Additional Responsibilities:

• Performs other duties as assigned by supervisor

Knowledge / Skills / Abilities: List the knowledge, skills, and abilities required to perform the essential functions of this position.

• Work collaboratively with people of all ages, social, and ethnic backgrounds
• Work independently and as part of a team
• Excellent time management skills with the ability to simultaneously manage multiple projects/tasks and meet deadlines.
• Ability to work in a fast paced environment
• Excellent oral and written communication; basic math skills
• Proficient in using computer and office equipment
• Ability to convey a sense of confidence and trust to all patients
• Ability to relate well to other health professionals and support staff
• Ability to carry out administrative and patient support services
• Ability to maintain patient confidentiality