Nursing Operations Manager IP-North Lakeland Freestanding Emergency Services-Orlando Health-Lakeland, FL

Position Summary: Provides leadership & operational oversight for an inpatient direct care unit or units. Accountable for achievement of department and hospital goals in concert with other hospital and medical staff leadership.

Shift: First 40/hrs

• Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
• Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
• Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
• Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making.
• Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
• Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
• Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
• Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
• Identifies, recruits, develops, and retains top talent.
• Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
• Develops and manages unit/department budget and responds in a cost-effective manner to changing patient and team member requirements.
• Knows and practices sound business and operational excellence.
• Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
• Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice consistent with nursing research, and organizational and national practice standards.
• Demonstrates initiative and situational leadership skills.
• Ensures the customer experience is exceptional.
• Serves as a liaison between team members and nursing administration.
• Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
• Facilitates and supports team member involvement in professional and organizational activities.
• Holds self and others accountable to Orlando Health’s mission, vision, and values.
• Demonstrates The Orlando Health Way: Assure, Engage, Unite.
• Performs all other duties as assigned.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Uses working knowledge of risk management concepts.
• Participates in Process Improvement activities as assigned.
• Interprets the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide nursing care needed as described in the unit/department’s policies and procedures.
• Hospital Care at Home (Program Functions) * Responsible for leadership & operational oversight for the Hospital Care at Home virtual nursing unit. * Proficient in the use of TeleHealth technology to oversee and conduct virtual patient care visits to the hospital at home patients; ability to assess clinical symptoms, possess critical thinking skills and escalate potential patient decompensation. * Works collaboratively with all members of the Advanced Care at Home team. * Responsible for providing virtual and in-home nursing care needed as described in the unit/department’s policies and procedures

• Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
• Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred.
• 2 Years as a registered nurse in an acute care setting. Required and
• 1 Year leadership experience. Required
• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
• Current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on the assigned patient population: * Advanced Cardiovascular Life Support (ACLS) * Pediatric Advanced Life Support (PALS) * Neonatal Advanced Life Support (NALS) * Trauma Nurse Core Course (TNCC)
• National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years.