Auditing, Basic Life Support (BLS), CPR Certification, Clinical Laboratory, Clinical Practices/Protocols, Computer Skills, Customer Satisfaction, Customer Support/Service, Director of Nursing (DON), Disciplinary Action, Documentation, Intravenous Therapies, Maintain Compliance, Nursing, Nursing Management, On Call, Operations, Operations Management, Performance Reviews, Problem Solving Skills, Registered Nurse (RN), Schedule Development, Telephone Skills, Time Management, Wound Care
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages the daily operations effectively to successfully exchange shift duties with the next supervisor.
- Oversee the functions of the unit and ensure that they are operating efficiently.
- Supervise nursing units based on the policies, procedures, objectives, and standards of the department and the organization.
- Accountable for the delivery of excellent customer service throughout the house and for increasing customer satisfaction.
- Ensure guidance and implementation of individual unit goals.
- Assist in addressing all patients', residents', and families' clinical and customer service issues.
- Assist with the daily function of the units to ensure the effectiveness of operations.
- Manage calls to the on-call physician for clinical concerns, labs, and unusual events; follow up on orders given.
- Initiate and ensure investigations are completed on any concerning clinical events, assisting the nurse as needed.
- Perform observations, audits, and reporting to ensure compliance with clinical protocols and regulations.
- Manage interventions where necessary regarding staff compliance with skill competencies (i.e., training and education on skill sets).
- Interact and coordinate with other departments to ensure quality resident care.
- Maintain ongoing communication with the Director of Nursing (DON) regarding problems, concerns, and operational issues affecting residents and/or staff within the assigned unit.
- Provide progressive disciplinary procedures when needed.
- Meet with staff regularly to review goals for each unit and assist in problem-solving.
- Meet with Unit Managers (UM) monthly to discuss issues/concerns with the units.
- Provide feedback and input to Unit Managers regarding employee performance to complete performance reviews.
- Ensure all units are appropriately stocked with required equipment and supplies and verify that all items are functioning and operating properly to support safe and effective resident care.
- Monitor and maintain appropriate staffing levels to meet required ratios while proactively
- managing schedules to minimize or avoid overtime.
- Proficient with skill sets (for example, IV therapy and extensive wound care).
- Proficient in basic computer skills to act as a resource to staff, as well as managing the electronic schedule.
- Demonstrate productivity and efficiency in documentation while maintaining clear, timely, and professional communication.
- Performs all other duties as assigned.
QUALIFICATIONS EDUCATION and/or EXPERIENCE
To perform this job successfully, an individual must be able to perform each primary function
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required.
- Associate's degree or equivalent from a two-year college or technical school and a minimum of 2 years of experience in the field.
CERTIFICATES, LICENSES, REGISTRATIONS
• Valid State of Florida Registered Nurse (RN) License
• Valid BLS CPR Certification
This position requires a background screening through the Care Provider Background Screening Clearinghouse. For information on the requirements, please visit the Clearinghouse Education and Awareness website at https://info.flclearinghouse.com
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MorseLife Health Systems