Continuous Improvement, Customer Experience, Data Quality, Ecosystems, Finance, Forecasting, Healthcare, Healthcare Administration, Leadership, Metrics, Nursing, Operational Audit, Operational Support, Regulatory Compliance, Reporting Dashboards, Reporting Skills, Schedule Development, Systems Maintenance, Time Tracking, Trend Analysis, Triage Nursing, Workforce Management, Workforce Planning
Why Join IntellaTriage?
- Join a mission-driven organization dedicated to delivering exceptional healthcare support
services.
- Build a strong foundation in healthcare compliance and operations.
- Gain experience with regulatory compliance, audit support, and operational excellence.
- Work alongside experienced leaders committed to professional development.
- Explore opportunities for career growth within Compliance, Quality, and Operations.
Position Summary
The NX Workforce Management Associate plays a critical role in supporting the Nursing
Experience (NX) ecosystem by helping ensure that the right nursing resources are available at
the right time to deliver exceptional patient and client experiences. This position supports
workforce planning, staffing optimization, schedule management, real-time operational
monitoring, and workforce reporting across IntellaTriage operations. By partnering closely with
Workforce Management, Clinical Operations, and operational leaders, the associate helps
maintain appropriate staffing coverage, optimize service levels, and support the continuity of
safe, high-quality nurse triage services. This role directly contributes to operational excellence,
clinician engagement, and the scalability of the NX model as IntellaTriage continues to grow.
Core Responsibilities
- Assist with workforce forecasting and staffing plans.
- Monitor daily staffing levels and schedule adherence.
- Create, maintain, and publish employee schedules.
- Analyze workforce trends, attendance, productivity, and service-level metrics.
- Support real-time operational monitoring and staffing adjustments.
- Generate workforce reports and dashboards for leadership.
- Coordinate with Operations, Clinical Leadership, HR, and Finance teams.
- Identify staffing gaps and recommend schedule adjustments.
- Maintain workforce management systems and ensure data accuracy.
- Support continuous improvement initiatives across workforce operations.