NYC, Brooklyn | Service Manager | Fine Dining

DESCRIPTION

We are seeking a talented Service Manager to oversee service for a dynamic, event-heavy, chef-driven operation in Brooklyn. The Service Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, and maintaining operational excellence within the establishment. Reporting to the General Manager, Assistant General Manager, and Directors, this individual plays a crucial role in upholding service standards, enhancing the overall guest experience, and driving operational success. We are seeking a dynamic, goal-oriented leader who will hold all team members accountable to company standards, foster a positive team environment, and inspire a culture of hospitality excellence.

Core Responsibilities

• Conducts regular performance evaluations, providing ongoing coaching, feedback, and corrective actions when necessary. 
• Retains talent by inspiring, teaching, and embracing a culture of continuous development and self-education. 
• Devises and communicates daily floor plans, staffing levels, and pre-shift notes to the front-of-house team. 
• Ensures all steps of service are followed, side work is completed, and daily opening/closing procedures are strictly executed. 
• Verifies and tests staff knowledge of food, beverage, and service standards. 
• Facilitates seamless communication between front-of-house and back-of-house teams to coordinate special guest requests and dietary needs. 
• Promotes and complies with all health, safety, and environmental regulations. 

Operational Involvement

• Maintaining a strong, helpful presence on the floor, ready to step in and assist service staff during peak hours. 
• Performing table touches throughout every service to evaluate satisfaction and cultivate regular guests. 
• Addressing and resolving guest complaints with grace, professionalism, and timeliness. 
• Verifying that reservation books are correctly plotted and manageable prior to service. 
• Managing the dining room environment, including music, lighting, temperature, and overall cleanliness. 
• Leading dynamic, motivating pre-shift meetings and staff training sessions. 

REQUIREMENTS

• Minimum of 1 year of management experience overseeing a full-service restaurant. 
• Proven track record of leading high-caliber, upscale service with strong knowledge of industry protocols. 
• Willingness to learn and be mentored
• Demonstrated experience with wine sales in a service environment. 
• Events experience a huge plus.
• Proficiency in modern POS and reservation systems, with the ability to act as Maître D. 
• Must possess an NYC Food Protection Certificate and deep knowledge of health regulations. 
• A self-driven, composed, and proactive attitude with strong conflict resolution and leadership skills. 
• Ability to work a flexible schedule, including nights, weekends, and holidays. 

BENEFITS

• Competitive salary (75-85K+)
• Comprehensive Health, Dental, and Vision insurance. 
• 401(k) retirement plan. 
• Paid Time Off (PTO). 
• Commuter benefits and dining discounts. 
• Opportunities for internal career advancement.
• Equal Opportunity Employer