The O&M Performance Coordinator is responsible for monitoring multiple portal platforms — including PowerTrack, SolarEdge, and SMA — to identify faults that trigger production loss across Motive Energy's O&M customer portfolio. This role initiates customer-facing quotes for system issues, schedules technicians once quotes are approved, and works closely with field technicians to request RMAs and troubleshoot remotely. The ideal candidate brings strong commercial & industrial solar background, advanced fluency across multiple monitoring platforms, and an interest in applying AI tools to make monitoring and client communication faster and more consistent.
Key Responsibilities
Monitor multiple portal platforms (PowerTrack, SolarEdge, SMA, and others) daily to identify faults and alarms that trigger production loss for O&M customers.
Diagnose root cause of flagged issues and determine appropriate next steps, escalating to field technicians as needed.
Initiate and prepare quotes for customers with identified system issues, coordinating pricing and scope with the Service Manager.
Schedule technicians to visit sites once customer quotes are approved.
Partner with field technicians to request RMAs and troubleshoot equipment issues remotely.
Track open cases, quotes, and RMAs to closure, ensuring timely follow-up and accurate status reporting.
Identify and initiate T&M (time & materials) opportunities based on monitoring findings.
Alert customers proactively to potential or developing production failures.
Explore and apply AI tools to build agents or workflows that expedite monitoring reports and automate client notifications.
Maintain detailed, organized records of site performance, open issues, and communication history across the portfolio.
Required Qualifications
5+ years of experience in commercial & industrial (C&I) solar, with hands-on exposure to O&M operations.
Advanced understanding of multiple monitoring portal platforms, including PowerTrack, SolarEdge, and SMA.
Strong troubleshooting skills and the ability to diagnose system faults remotely.
Highly detail-oriented and organized, with the ability to manage a high volume of concurrent cases.
Clear written and verbal communication skills for customer-facing quote and notification correspondence.
Preferred Qualifications
Familiarity with AI tools and agent-building platforms to automate monitoring reports and client notifications.
Experience preparing customer-facing quotes or working alongside a service/sales team.
Experience with RMA processes and OEM warranty coordination.
Pay: $34 - $40/hr
Numbers & Facts
Location
Tustin, CA
Salary
$34–$40 Per Hour
Skills
Artificial Intelligence (AI)unmatched
Communication Skillsunmatched
Customer Relationsunmatched
Detail Orientedunmatched
Fault Managementunmatched
Home Automationunmatched
Identify Issuesunmatched
Multiplatform/Cross-Platformunmatched
OEM (Original Equipment Manufacturer)unmatched
On Site Supportunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Salesunmatched
Time Managementunmatched
Web Site Monitoringunmatched
Writing Skillsunmatched
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