Ob/Gyn - Receptionist - Full Time

Policy Name

Check Out Medical Receptionist Job Description and Responsibilities

Department

OB/GYN

Effective Date

Last Revision

Policy Owner

Clinic Manager

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.Procedure: The job description and responsibilities are defined for Check Out Medical Receptionist in the OB/GYN department at Murfreesboro Medical Clinic below:

Job Title

OB/GYN Check Out Medical Receptionist

Job Description

To provide clerical support in the OB/GYN department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Job Responsibilities

Represent MMC in a courteous and professional mannerGreet guests and incoming calls in a polite, prompt, and helpful mannerTake accurate messages which include all required informationProcess voicemails and faxesBe at your workstation on time and prepared to start the dayBe flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patientsPrepare and process fee tickets, patient forms, etc. for patient appointments and any other requests indicated on the fee ticketSchedule appointments to include; OB/GYN, ultrasounds, mammograms, radiology exams, rescheduling appointments, specialty appointments, and referrals to external offices (maintains log)Help with call center queue and answer the Doctor's lineComplete tasks form Mid-Level providersAssist with overdue reminders when neededCollect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessaryCorrectly file fee tickets, stock copier, empty shred box, stock reminder cards, doctor cards, and other items needed dailyCorrectly process payments and receiptsPrepare daily deposit and maintain cash bag/Phreesia balanceProvide prompt, efficient, and accurate patient serviceMeet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approachKeep your work area and the clinic cleanBe knowledgeable of and adhere to all HIPAA and OSHA guidelines.Be knowledgeable of and adhere to all MMC policies and procedures.With instruction, perform other duties as required or assigned

Required Skills

Excellent customer service skillsStrong skills in communicating effectively with co-workers, providers, and patientsAbility to conduct daily functions in an appropriate, professional, and compassionate mannerAbility to manage/prioritize multiple tasks in an efficient and timely mannerTeamwork attitudeFlexibility to respond to changing demandsAbility to react calmly and competently in stressful situationsEffectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience Requirements

• High School diploma or GED
• Experience preferred but not required

MMC Vision, Mission, and Values

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.

A progressive approach to advances in medicine and changes in the health care delivery systemResponsive to patient and community needsCollaborative with other physicians, hospitals, allied health providers and the community in improving health careProfessional, ethical and socially responsibleTeam-oriented management and leadershipA positive, open and responsive work setting

• This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.