Oberlin - Bell Person

Reports To: Guest Experience Manager FLSA Status: Non-Exempt

Position Summary

The Bell Person is responsible for providing friendly and efficient service to guests while transporting their luggage and providing other services as needed. The successful candidate is professional, personable, and has excellent customer service skills.

Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Recognize all returning and VIP guests, and welcome them back
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Make deliveries to guest rooms as instructed
• Store and retrieve luggage and other objects for guests
• Assist guests with transportation needs and provide directions to local attractions
• Ensure the lobby and other public areas are clean and organized

Requirements

• Prior hospitality experience preferred
• Customer-service oriented
• Excellent interpersonal and communication skills
• Strong initiative and work ethic
• Punctual, reliable, and regular attendance
• Strong organization skills and attention to detail
• Ability to work in a fast-paced environment
• Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist and reach frequently