Amazon Web Services (AWS), Channel Support, Cloud Computing, Continuous Improvement, Distributed Applications, Documentation, Government Organizations, Hybrid Cloud, Incident Response, Instrumentation, Knowledge Management, Onboarding, Operational Support, Process Improvement, Production Support, Reporting Dashboards, Root Cause Analysis, Servant leadership, Standards Development, Systems Reliability, Telemetry
Location: Troy NY
JOB DESCRIPTION
Summary: Senior observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments.
Core Responsibilities
Lead observability strategy, architecture, and operational excellence initiatives.
Provide servant leadership to Operations and Production Support teams.
Own end-to-end design across all layers (infra end user); define standards, SLOs, signal model
Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.
Ensure operational readiness and supportability of all platform changes before production deployment.
Observability Platform Modernization
Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.
SLO/SLI design, anomaly detection (Sift), predictive alerting
Design observability standards for AWS and on-premises hybrid environments.
Standardize telemetry collection using Grafana Alloy and OpenTelemetry.
Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks.
Grafana & OpenTelemetry Architecture
Architect solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud.
Define instrumentation patterns and validated templates for infrastructure, applications, and distributed services.
Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.
Ensure telemetry quality, scalability, and governance across the organization.
Production Support & Operational Readiness
Own production support intake, triage, escalation, and stakeholder communications.
Validate monitoring, alerting, logging, and support coverage prior to go-live.
Coordinate incident response, root cause analysis, and service restoration activities.
Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).
Runbooks & Knowledge Management
Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.
Develop onboarding documentation, templates, and operational standards.
Partner with support teams to ensure consistent observability adoption and execution.
Tools & Technologies
Grafana Cloud, Grafana Alloy, OpenTelemetry, Mimir, Loki, Tempo, IRM
Splunk, New Relic, Power BI, SQL
AWS Cloud Services and Hybrid Infrastructure Monitoring
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