Customer Relations, Healthcare, Nursing, Patient Safety, Registered Nurse (RN)
Under the direction of the Registered Nurse, the Observation Associate maintains continuous visual and arm's length contact with the patient to ensure the patient's safety and dignity. Adheres to the "I Am YNHH" Service Excellence pledge and promotes a positive work environment.
EEO/AA/Disability/Veteran
Responsibilities:
- 1. Ensures the patient's safety and dignity during their assigned shift.
- 1.1 Maintains continuous visual contact with the patient at all times.
- 2. Practices proper communications and customer relations skills to ensure patient satisfaction.
- 2.1 Identifies self to the patient's assigned nurse and receives report on the patient, at all times.
Qualifications:
EDUCATION
High School diploma or equivalent.
EXPERIENCE
YNHH training in patient/customer relations or equivalent. Minimum 6 months work experience, preferably in a healthcare setting.
LICENSURE
N/A
SPECIAL SKILLS
Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towards patients and families
PHYSICAL DEMAND
Able to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for long periods of time; stands and walks through department or facility as required.