Ocean Freight Operations Coordinator - Import

The Ocean Freight Operations Coordinator - Import is responsible for supporting day-to-day ocean freight operations across import and domestic transport activities. This role ensures accurate documentation, timely cargo movement, and effective coordination with internal and external stakeholders to maintain service standards and operational efficiency.

• Coordinate ocean shipments for import, including booking and documentation.
• Liaise with shipping lines, freight forwarders, customs brokers, and transport providers to facilitate cargo movement.
• Prepare and process essential documentation such as bills of lading and customs declarations.
• Track shipments and update internal systems (e.g., CargoWise One); notify stakeholders of delays or changes.
• Arrange local transport and warehouse interactions for cargo pick-up and delivery.
• Maintain accurate shipment records and ensure compliance with customs and maritime regulations.
• Respond to customer inquiries and provide booking confirmations promptly.
• Support invoicing and basic cost entry tasks as directed by senior team members.
• Assist with general administrative tasks to ensure smooth operational workflow.

• High school diploma or GED
• 1–2 years’ experience in ocean freight or logistics operations (entry-level candidates with relevant training may be considered).
• Basic understanding of customs and maritime regulations.
• Familiarity with freight management systems and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.
• Team-oriented with a proactive and customer-focused approach.
• Willingness to learn and take on varied operational tasks.

• This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time.
• Ability to occasionally lift to 10 lbs. required.
• Ability to talk and hear required.
• Ability to perform repetitive motions required.
• Ability to occasionally move inside the office.
• Must be able to remain in a stationary position for up to 8 hours.
• Ability to move or position self to reach, lift, climb, balance, stoop and crouch required.
• Ability to read PC screens; detect colour coding, read fine print, and/or normal type size print required.

SKILLS ESSENTIAL TO THE JOB

Technical

• Knowledge of Global forwarding operations
• Computer skills, including good knowledge of Microsoft Office
• Experience dealing with customers, with a strong customer focus and service ethic
• Methodical, planned and organised with strong attention to detail
• Good time management
• Cargowise one system software experience preferred

Business

• Results-orientated and resilient
• Strong numerical and analytical skills
• Analytical with proven problem-solving skills
• Follows procedure
• Planning, organisation, and execution skills
• Client focused with strong service ethic and skills

Human Relations

• Interpersonal/Communication skills, especially listening
• Excellent written/verbal communication skills
• Team worker, with a natural tendency towards collaboration

ESSENTIAL PERSONAL ATTRIBUTES

• Energetic, with a positive attitude
• Self-confident and willing to take responsibility
• Keen to learn and grow
• Ability to balance & meet the expectations of the client, Toll & shareholders
• Self-management – takes responsibility for tasks, agreed timeframes and outputs
• Attention to detail
• Flexible to changing priorities and operational needs
• Ambition to progress their career within Global Forwarding
• Exceptional personal standards of honesty, integrity and professionalism
• Results orientated; achievement driven
• Intelligent, lateral thinker
• Initiative & leadership, confident self-starter
• Positive attitude
• Respect & empathy

Pay Transparency:

In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below:

Expected base pay range: $22.88/hour- $38.94/hour

This range represents the salary range for this position in these locations. Actual compensation will be determined based on geographic location, experience, qualifications, internal equity, and other job-related factors.

• Remote Work Considerations: If the position allows remote work, the salary range applicable to the employee's home location will apply.
• Internal Transfers/Promotions: For current employees, compensation will be determined in accordance with the company’s internal mobility and compensation policies and may vary from the posted range based on current salary and job grade alignment.
• Benefits and Other Compensation: Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.