EVERY DAY GIVING EXCELLENCE

“Each Patient, Each Family, Each & Every Time”

Our staff is committed to creating an environment in which patients not only receive the best quality care but also the highest level of service. The staff works to continuously improve the processes that are important in meeting the needs of patients, their families, our physicians, and their staff.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Receptionist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

Overall Responsibility:

Interface with patients and families, physicians and staff, and visitors to the facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Policy:

The Admitting clerk/Receptionist is a representative of the facilities. Therefore it is important to have a warm interest in people, have a pleasing conversation tone and a friendly smile. A clean, professional appearance is important, as this is an outward indication of the facility’s efficiency and cleanliness.

Key Tasks and Responsibilities:

1. Handle incoming calls to the facilities transfer and paging used as needed.
2. Greet and register all patients arriving for admission of In-patient, Out-patient surgery, ER, Pre-testing and Physical Therapy.
3. Interviews patient or their representative to obtain information required for admission patient name, address, DOB, race, ethnic background, place of employment (if minor, employment of guardian/parent(s) attending physician, the individual insurance company responsible for payment of the bill, person to notify in case of emergency and accident Information.
4. Explain and obtain required paperwork from patient including copies of patient’s insurance card(s), picture ID and signed statements (Living Will-Advanced Directive, Medical Durable Power of Attorney, legal guardianship) to protect the hospital’s interest.
5. Explain hospital regulations, such as visitors per patient, visiting hours and payments of accounts.
6. Collect co-pays or other designated payments, prepares patient receipt and logs on daily cash log.
7. Work with Business Office collecting monies due at time of admission; help patient set up payment arrangements by writing out a promissory note.
8. Help keep waiting area clean, coffee supplies stocked, and coffee area clean.
9. Follows regulations and guidelines protecting the confidentiality of all patient information.
10. Maintains files and other related records.
11. Prepares patients charts for next day’s activity including, chart numbers and correct paperwork and packets for that service.
12. Performs other related duties as required.

Benefits:

At OCOM we recognize our staff as our number one asset, and are proud to offer them:

• Comprehensive Medical, Dental and Vision Insurance
• 7 paid holidays.
• High competitive salaries with bonuses and incentives.
• Generous PTO accrual program and personal days.
• FSA & HSA programs.
• License/Education Reimbursement.
• Weekends and holidays off.
• Employee Discount Program on travel, shopping, daycare, and much more.
• Incredible Work-Life balance.
• Company Paid Life Insurance policy for employee with option to purchase additional coverage for employee, spouse and/or dependents.
• Company Paid Long Term Disability.
• Company Paid AD&D insurance.
• Short Term Disability available for purchase.
• 401(k) with a generous match.

Skills Required:

• Customer service
• Reception work or admitting patients in a healthcare facility
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal
• Effective communication skills
• Requires ability to distinguish between colors
• Requires analytical and organizational skills
• Requires problem solving abilities and assertiveness
• Requires typing and computer skills
• Requires a high school certificate or equivalency.