We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.
Our challenge:
We are seeking an experienced OpenText ALM Octane Engineer to administer, configure, and support OpenText ALM Octane across enterprise software development and delivery teams. The ideal candidate will have hands-on experience managing workspaces, releases, pipelines, ALM Octane APIs, Jira integrations, and legacy ALM migrations. The successful candidate will collaborate with engineering, QA, DevOps, product, and project management teams to establish scalable application lifecycle management processes, improve release visibility, and support integration across development and delivery tools.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $100k/year & benefits (see below)
The Role
Responsibilities:
- Administer and configure OpenText ALM Octane environments, workspaces, teams, users, roles, permissions, and shared settings.
- Design and maintain workspace structures, products, teams, custom fields, workflows, rules, layouts, and business processes.
- Configure and manage: Releases and milestones, Backlogs and requirements, Epics, features, and user stories, Quality and testing workflows, Defects and defect lifecycles, Risks, dependencies, and dashboards
- Establish and maintain release-management processes within Octane.
- Configure and support Octane pipelines, deployment automation, quality gates, and integration with CI/CD tools.
- Develop and maintain integrations using ALM Octane REST APIs.
- Create API-based automation for data synchronization, reporting, administration, and bulk updates.
- Integrate OpenText ALM Octane with Jira and support Octane–Jira synchronization for requirements, defects, work items, statuses, comments, and attachments.
- Monitor synchronization jobs, troubleshoot integration failures, and resolve data-mapping and connectivity issues.
- Plan and execute migration of legacy Micro Focus/HP ALM or Quality Center data to OpenText ALM Octane.
- Assess legacy ALM data structures, workflows, fields, users, projects, test assets, and historical records.
- Develop migration mappings, transformation rules, validation procedures, and reconciliation reports.
- Support data cleansing, duplicate resolution, archival decisions, and post-migration verification.
- Define and enforce governance standards for workspace configuration, naming conventions, workflows, permissions, and data quality.
- Create dashboards, reports, queries, and metrics to support project, quality, release, and executive reporting.
- Provide technical support and troubleshooting for Octane users and integrated systems.
- Coordinate with OpenText support and internal infrastructure teams when resolving platform or integration issues.
- Develop administration guides, integration documentation, migration runbooks, and user procedures.
- Support platform upgrades, patches, configuration changes, backup procedures, and environment refreshes.
- Train users and administrators on OpenText ALM Octane capabilities and best practices.
- Ensure compliance with security, audit, access-control, and change-management requirements.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
- Experience in application lifecycle management, quality engineering platforms, DevOps tooling, or enterprise application administration.
- Strong hands-on experience with OpenText ALM Octane administration and configuration.
- Experience managing Octane workspaces, users, teams, roles, permissions, workflows, custom fields, and shared settings.
- Experience configuring releases, milestones, pipelines, backlogs, defects, tests, and quality processes.
- Strong knowledge of ALM Octane REST APIs and API authentication methods.
- Experience developing scripts or automation using Python, JavaScript, PowerShell, or similar technologies.
- Hands-on experience integrating Octane with Jira or other enterprise work-management platforms.
- Experience with data mapping, synchronization rules, integration monitoring, and error handling.
- Experience migrating data from legacy ALM/Quality Center environments to OpenText ALM Octane.
- Strong understanding of software development, testing, defect management, and release-management processes.
- Experience with Agile and Scrum methodologies.
- Strong analytical, troubleshooting, documentation, and communication skills.
Preferred, but not required:
- Experience integrating Octane with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Harness.
- Familiarity with OpenText ALM Octane pipeline configuration and deployment integrations.
- Experience with Octane event handlers, webhooks, integration services, or middleware platforms.
- Knowledge of SQL and database querying for data validation, reporting, and migration analysis.
- Experience with enterprise integration tools such as MuleSoft, Boomi, or similar platforms.
We offer:
- A highly competitive compensation and benefits package.
- A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
- 10 days of paid annual leave (plus sick leave and national holidays).
- Maternity & paternity leave plans.
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
- Retirement savings plans.
- A higher education certification policy.
- Commuter benefits (varies by region).
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
- A flat and approachable organization.
- A truly diverse, fun-loving, and global work culture.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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