Ocular Genetics Counseling Assistant | Part-Time

Wills Eye Hospital is hiring an Ocular Genetics Counseling Assistant inPhiladelphia, PA. In this role, you’llhave the opportunity to assist in the clinic and work directly with the Ocular Genetic Program Manager to coordinate the operations of the Ocular Genetic service. This entails primarily administrative support, including scheduling, records retrieval, insurance verification and prior authorizations, and acts as primary contact for patients and families on many matters. The Ocular Genetics Counseling Assistantwill learn medical aspects of both ophthalmology and genetics on the job to enhance proficiency, will assist in coordinating the team's work including trainees, diagnostic studies, and data base management, and will attend weekly team rounds (Tuesdays and Thursdays 7:15am-8:15am). This is a Part-Time, 24 hours per week opportunity for someone who wants to drive outcomes for patients, providers, staff, and the organization. 

Why Join Wills Eye 

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care. 

We offer: 

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs) 

• Opportunities for training, certification, and career growth 

• A collaborative, mission-driven clinical environment 

• Access to advanced technology and specialized care teams 

In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage coordinating patients, genetic testing operations, medical records and clinical support, and contribute to a positive patient experience. 

You’ll be successful if you enjoy working in a fast-paced environment, have strong attention to detail, and value team interaction. 

Key Responsibilities 

• Assists with completing new patient intakes. 

• Retrieves outside patient records, follows up timely to ensure that records are available for review before patient’s scheduled appointment. 

• Attends team meetings on Thursdays 7:15a.m. for case rounds. Obtains articles for team literature searches. 

• Coordinates appointment schedules and maintains an organized log of waitlist for the ocular genetics clinic. 

• Prepares the following documents (not limited to) for the Chief of Pediatrics & Ocular Genetics review, signature and dissemination:Disability verifications;Notes for school;Transportation notes. 

• Coordinates specimen sample shipment for genetic testing adhering to prescribed protocol and tracks samples accordingly. 

• Must have knowledge of, or strong desire to acquire knowledge of health insurance regulations in order to triage various insurance issues:Benefit Pre-verification;Authorization for genetic testing;Charity care referrals; Low Vision and other visual impairment referrals;Assist with appeals for genetic and diagnostic testing. 

What You Bring 

You may be a strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers. 

Minimum Qualifications 

• High School Diploma or equivalent required. 

• Ability to learn quickly and to work both independently and in a team environmentrequired. 

• Excellent oral and written communication skillsrequired. 

Preferred Qualifications 

• Bachelors’ Degree preferred. 

• Previous experience working in a healthcare setting or science background preferred. 

We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization. 

About Wills Eye Hospital 

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world. 

Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care. 

Ready to take the next step? Apply today for our Ocular Genetics Counseling Assistant opportunity in Philadelphia, PA. 

Recruitment Process Safety: Official recruitment communications from Wills Eye will only come from an authorized @willseye.org email address. Wills Eye will never ask for payment, banking information, Social Security numbers, or other sensitive personal information during the early stages of recruitment, and we do not extend offers without a formal interview process. If you receive a suspicious message or offer, please do not click links, open attachments, or share personal information. Please note Wills Eye does not offer remote positions.