OD Equipment Assistant

The OD Equipment Assistant supports the Director, OD Equipment by performing administrative and clerical duties related to the management and repair of optometric equipment across all AEG practices. This role plays a critical part in ensuring timely and accurate communication between the Eye Care Operations department, AEG practices, and vendor partners.

The OD Equipment Assistant will also assist with special projects and departmental initiatives as needed.

• Respond to and route medical equipment help desk tickets through Zendesk
• Coordinate equipment repair appointments with vendors and AEG Practice Managers, with supervisor approval
• Track and follow up on equipment deliveries, delays, and repair status updates
• Partner with the Accounting department to follow up on vendor invoices related to repairs and equipment services
• Manage equipment requests through the Topcon Portal and Smartsheet
• Maintain and update equipment tracking spreadsheets with order status, delivery dates, and invoice information
• Collaborating with cross-functional departments including Operations, Real Estate, and Telehealth
• Identify issues and escalate concerns to the appropriate parties as needed
• Perform additional duties and special projects assigned by the Director, OD Equipment