State of Michigan
The Michigan Department of Education (MDE) provides leadership, resources, support, and guidance to approximately 200,000 school district staff serving approximately 1.5 million students in public and non-public schools and 39,000 students in special education transition services. In addition, MDE provides administrative support and supervision for the Michigan School for the Deaf and the Library of Michigan.
MDE is responsible for state education leadership in a local control state and works to implement state andfederal education laws, disburse state and federal resources, license educators, develop state summative assessments and accountability systems, create state academic standards, and coordinate school health and nutrition programs. In addition, in developing and promoting the state's Top 10 Strategic Education Plan, MDE works with partner education entities and stakeholders to improve public education for children across the state. MDE's role in the improvement of public education extends to providing information and feedback to public policy-makers, convening educators on public policy issues, recommending draft language on legislation, and developing guidance to districts on statutory changes adopted at the state and federal levels.
Join a team of highly trained and educated individuals committed to supporting learners and learning in Michigan. Serving students, parents, families, educators, and communities within a culture that promotes excellence and respects diversity, our work is meaningful and impactful.
As a State of Michigan employee, you will receive a competitive wage and benefit package that values your experience and skills. You will join a team of more than 400 professionals at the department and almost 50,000 in state government who are committed to excellence in public service.
The Office of Educator Excellence (OEE) and the MDE support the educational achievement and flourishing of all Michigan students, Pre-K through 12th grade, by ensuring that all students have access to high-quality instruction delivered by well-prepared and well-supported professional educators and that those educators receive recognition for their service. OEE accomplishes this goal through the creation, implementation, and administration of programs across the education ecosystem to develop and maintain Michigan's educator workforce.
Position is located at the John Hannah Building, 608 West Allegan Street, Lansing, Michigan. Hybrid flexible schedule of in-person and remote work arrangement. The duties of this position will be to answer calls from educators and the general public, open mail and scan applications and other documents. Staff in these positions will use a multi-line phone system with extremely high call volumes (up to 150 calls per day) from educators requiring password resets so they can access their accounts in the Michigan Online Educator Certification System (MOECS).
Please review the job specification and the position description for the full list of responsibilities, required education and experience, and knowledge, skills, and abilities.
Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.
Your submittal is considered complete with the following required documents:
The Michigan State Employees Retirement System (MSERS) is separate from the Michigan Public School Employees Retirement System (MPSERS). If you are currently a MPSERS retiree, there should be no impact to your MPSERS pension due to employment with the Michigan Department of Education. If you are currently eligible for a MPSERS retirement benefit and become the successful candidate for this position, you should contact the Office of Retirement Services (ORS) to determine any impact if you elect to immediately begin receiving your MPSERS retirement benefit.
Non-career employees are not eligible for insurance benefits, but they may be able to participate in deferred-compensation 401k and 457 plans and earn paid sick time.
01 STUDTAST – Are you currently enrolled in high school, vocational or technical school, or post-secondary educational institution? If so, please attach a copy of your unofficial transcript.
02 How many years work experience do you have?
03 Please describe your work experience.
04 How many years of specific office work experience do you have?
05 Please describe your office work experience.
06 How many years of phone support or customer service experience do you have?
07 Please describe your phone support or customer service experience.
08 How many years of experience do you have providing customer service in a high call volume environment (50+ calls per staff per day)?
09 Please describe your experience providing customer service in a high call volume environment
10 Did you attach a cover letter, resume, and official transcripts of all courses taken? Please note that unofficial or online /internet transcripts are not accepted. Failure to provide all requested documentation may result in elimination from the competitive process.
* Required Question