OEM Services Program Manager

COX CORPORATE SERVICES INC.

DRAPER, UT

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JOB DETAILS

SKILLS

Analysis Skills, Billing, Budgeting, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Develop and Maintain Customers, Establish Priorities, Inside Sales, Interpersonal Skills, Leadership, Marketing Strategy, Metrics, OEM (Original Equipment Manufacturer), Online Marketing, Partner Sales, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Product Planning, Project/Program Management, Relationship Management, Retail Strategy, Retention Programs, Revenue Growth, Revenue/Sales Reporting, Risk Analysis, Sales, Sales Management, Service Delivery, Service Level Agreement (SLA), Strategic Planning, Willing to Travel

LOCATION

DRAPER, UT

POSTED

1 day ago

** Candidates should be located within 25 miles of our Atlanta, GA; Burlington, VT; Draper, UT; or Overland Park, KS office in order to come in 2 days/wk. ** The OEM Services Program Manager is responsible for aligning digital marketing and retailing strategies for large, complex OEM clients with Dealer.com and Cox Automotive solutions. This role ensures delivery against OEM and intermediary agreements through strong relationship management, strategic thinking, and effective cross-functional coordination. The position partners closely with sales, account leadership, and performance teams to drive client retention, program growth, and overall program success. Manage and Support: * Establish and maintain program-level relationships with OEM clients to ensure they receive maximum value from their partnership with Dealer.com and Cox Automotive. * Partner with OEM clients to understand annual marketing strategies and align them to available products, services, and technical solutions, including custom product needs and budget considerations. * Collaborate across internal teams including sales, performance management, contracts, billing, and support to execute program initiatives and ensure a consistent client experience. * Monitor program performance and financial health, identifying risks and opportunities, and partnering with internal teams to drive retention and revenue growth. * Develop strategic initiatives that enable sales and performance teams to execute against program goals. * Support development, delivery, and execution of OEM partner agreements in collaboration with the CAI OEM Account Sales Team. Reporting and Communication: * Deliver monthly service reviews to OEM partners, summarizing performance, customer service metrics, product updates, and KPI and SLA progress. * Provide regular updates to internal leadership, including program wins, challenges, risks, and growth opportunities. * Lead quarterly business reviews with OEM partners, aligning program performance to strategic goals and sharing product roadmap updates. * Communicate program health, financial performance, and client sentiment to leadership on a consistent basis. Minimum Qualifications: * Bachelor's degree in a related discipline and 6 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field. * Demonstrated experience managing large, complex programs or enterprise-level client portfolios. * Strong ability to prioritize work, manage multiple initiatives, and maintain organization in a fast-paced environment. * Proven executive presence with the ability to communicate clearly and effectively with senior stakeholders. * Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights. * Experience resolving complex problems and developing practical, client-focused solutions. * Excellent interpersonal skills with the ability to build trust and influence both internal and external partners. * Experience supporting or managing large, complex accounts with multiple stakeholders. * Ability and willingness to travel up to 25% of the time. Preferred Qualifications: * Experience working within the automotive or OEM environment. *... For full info follow application link. Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orie ntation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

About the Company

COX CORPORATE SERVICES INC.

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