Strong knowledge and experience working with Office 365 and Azure AD.
Proven experience providing technical support with O365, Microsoft Teams (MS Teams), Skype for Business (SfB) to 2nd or 3rd line level.
Understanding of voice services and technology a benefit – VoIP, Client (CDRs, Logs), networks, etc..
Be the Subject Matter Expert for Office 365 services (Azure AD, OneDrive, Teams, Exchange Online).
Responsible for establishing and maintaining O365 identity (ADConnect, Azure AD, conditional accesses) and related objects, as well as Exchange Online.
Office 365 Licensing administration
Office 365 Exchange Online administration (domains, policies, transport rules, etc.)
Industrialization and automation of all regular operations (reporting, clean-up, security checks)
Office 365 service health monitoring, and management of service requests
Support the services deployed at company scale: Microsoft Teams, One Drive, Yammer.
Conduct Gap Analysis Summary and prioritize remediation actions summary
PowerShell for migration and troubleshooting.
Align Office 365 technology solutions with business strategies be accountable for the security and reliability of Exchange Online and Office 365 systems and services.
Tracking and escalation of incidents with Office 365 technical support
PowerShell scripting experience
Experience leading, implementation and deployment projects.
Excellent communication skills and strong team player.
Knowledge of continuous update management for 0365: configures, tests, maintains and supports operating services in a production environment
Develop future strategies for Office 365 products and services
Communicates and educates the technical IT and business IT communities on current architectures and technologies and industry trends.
Recommend appropriate Enterprise Content Management solutions based on those requirements
Partner with business units to evaluate and drive adoption of new capabilities for Office 365 and related tools, services and systems.
Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions and disaster recovery procedures for new and changed infrastructure.
Work with the vendor to identify solutions, prepare RCA and close the same with the customer in the problem management calls.
Ensure effective Incident Management in line with our defined SLA commitments
Provide a high level of customer service on request fulfillment - Request for change and Request for Information on our supported services
Manage our suppliers to ensure incident resolution in line with set SLAs
To troubleshoot incident with the clients and to do the utmost to provide first point resolution