- Technical Troubleshooting
- Business line knowledge (Banking / Consumer Lending)
- Microsoft SQL server
- Windows OS
- Monitoring Tools Solarwinds, BOTs
- Documentation ServiceNow, Confluence
- Microsoft Office, Office 365
- Understanding of networking, firewall, IP segmenting, whitelisting etc.
- Disaster Recovery, BCP
- IIS, (Apache Tomcat is plus)
- Incident/Change Management
- Vendor Management