Administrative Skills, Artificial Intelligence (AI), Communication Skills, Construction, Construction Support, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, High School Diploma, Maintenance - HVAC, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Office Equipment, Operations Management, Operations Planning, Organizational Skills, Problem Solving Skills, Record Keeping, Team Lead/Manager, Time Management, Trade Shows, United States Department of Energy (DOE)
Position Summary
The Office Administrator is responsible for managing daily office operations,
Key Responsibilities
Administrative Support
- Manage daily office operations and maintain organized records
- Assist in preparing estimates, service agreements, submittals, plans, and operation manuals
- Work closely to support New Construction, Service, and Install teams
Scheduling & Dispatch
- Handle emergency scheduling when needed
Customer Service
- Greet in-person office visits
Inventory & Coordination
- Assist with tracking parts, equipment, and office supplies
- Coordinate with vendors and suppliers
- Support technicians with job-related documentation
Culture
- Coordinate internal and external events such as lunches, training, trade shows, and recruiting events
- Advocate for and support a best-in-class company culture with local coworkers and coworkers in other locations
Qualifications
Required
- High school diploma or equivalent
- 2+ years of administrative or office experience
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Preferred
- Familiarity with AI tools such as ChatGPT and Claude
- Experience in HVAC, construction, or service industry
- Familiarity with dispatching or CRM software (ServiceTitan)
- Basic knowledge of HVAC terminology and services
Key Skills
- Time management and scheduling
- Customer service excellence
- Attention to detail
- Problem-solving
- Team coordination
Work Environment
- Office setting with frequent phone and computer use
- Occasional high-pressure situations during peak seasons (summer/winter
Salary/Compensation
- $20-$30 Hourly DOE
- Hours Monday-Friday 8 AM-4:30 PM
Equal Employment Opportunity Statement
The Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.
Disclaimer
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
B
Big Horn Heating & Cooling