Office/Administration - Customer Service Support

Three Point Solutions

Wayzata, MN

JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Billing, Corrective Action, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Food Production, Food and Beverage Industry, Microsoft Office, Order Management, Order Processing, Order/Customer Fulfillment, Pricing, Procedure Development, Process Improvement, Technical Support
LOCATION
Wayzata, MN
POSTED
3 days ago
Job title: Office/Administration - Customer Service Support

Client: Food Manufacturing Company

Duration: 06 Months (temp-to-hire)

Location: Wayzata, MN 55391

Shift: 1st shift - 8:00 - 5:00 PM (M -F) (Hybrid)

Description:
• The Customer Service Support 3 - Customer Enabling will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
• In this role, you will assist in achieving streamlined and optimized internal processes, that promote a seamless customer experience.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using basic analytical capabilities.
• Update internal stakeholders on order status and any issues.
• Support the generation of order related documents.
• Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment.
• Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

Minimum Qualifications
• High school diploma, secondary education level or equivalent
• Two years related work experience.

Preferred Qualifications
• Must Have Microsoft Office experience.
• Working with ticketing system.

#ZR

About the Company

T

Three Point Solutions

At Three Point Solutions, we are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.
COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2003
WEBSITE
http://www.3ptsolutions.com/