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Repair and Maintenance Jobs in Kansas City, MO

Office/Administration - IT Field Service Technician

Mindlance

Kansas City, MO

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Audiovisual, Business Solutions, Communication Skills, Computer Science, Computer Systems, Customer Relations, Customer Satisfaction, Detail Oriented, Drug Manufacturing, Hardware Components, Interpersonal Skills, Licensing Compliance, MCP - Microsoft Certified Professional, MCSE - Microsoft Certified Systems Engineer, Maintain Compliance, Maintenance Services, Microsoft Office, Microsoft Outlook, Microsoft Visio, On Site Support, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Purchasing/Procurement, Requirements Management, Server Support, Software Administration, Software Configuration Management, Software Patches, Strategic Planning, System Validation, Technical Support, Time Management, User Account Administration, Vendor/Supplier Relations, Writing Skills
LOCATION
Kansas City, MO
POSTED
8 days ago
 POSITION.
Position Summary
The Field Services Contractor will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.
Key Competencies
• Must have excellent understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS-Office 365, Teams, Visio, Outlook, etc.).
• Excellent working knowledge of networks and server infrastructure.
• Good working knowledge of business applications.
• Responds directly to clients regarding routine requests in a timely manner.
• Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals.
• Good analytical and problem-solving skills, with strong attention to detail.
• Strong interpersonal skills with excellent written and verbal communication abilities.
• Self-motivated with the ability to function independently in a deadline driven work environment.
• Good understanding of computer systems validation is desired.
Key Responsibilities
• Understands basic user technology issues and provides solutions based upon basic proven methods.
• Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards.
• Interacts with clients to process basic service requests or resolve basic technical problems.
• Replaces and rebuilds hardware components as needed.
• Installs/removes/configures basic software applications.
• User account administration
• Procurement in accordance with corporate guidelines
• Compliance with purchasing licensing guidelines
• Coordinate local support vendor relationships
• Ensures compliance with system patching & AV requirements
• General site application support & troubleshooting
• General network, telecom & server support
• Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.
Requirements
• Associates degree in Computer Science or related discipline. Equivalent work experience will be considered.
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
• Minimum of 4 years relevant direct technical support experience.
• Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

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Mindlance

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