Office Administration

Job Position: Office Administration

Location: Lemont,IL60439

Pay Rate: $19.00/hr

Shift: First

Description: Job Type: Full-Time Monday Friday 8:00 am to 4:30 pm Work Setting: Revive Your Lawn/Trimlight Chicago- Lemont, IL Position Summary Seeking a dependable and organized Customer Service Representative to join the office team, responsible for delivering excellent customer service, answering inquiries, coordinating appointments and projects, and supporting daily office operations. Candidates should be detail-oriented, professional, comfortable communicating via phone and email, and capable of handling multiple tasks in a fast-paced environment. Key Responsibilities Handle incoming calls and provide courteous responses to customer inquiries. Assist customers with questions related to products, services, pricing, scheduling, and project updates. Conduct outbound calls regarding appointments, updates, payments, and follow-ups. Respond promptly to emails, text messages, and other communications. Maintain accurate customer records in company systems. Follow up with customers to ensure satisfaction and address concerns. Relay customer needs and updates to relevant teams. Support payment processing, invoices, and account-related queries as needed. Keep customer documentation organized. Address customer concerns professionally and escalate issues when necessary. Provide general administrative and office support as required. Adhere to company procedures to maintain a positive customer experience. Qualifications Previous experience in customer service or office roles preferred. Strong verbal and written communication skills. Friendly and professional phone demeanor. Excellent organizational and time-management abilities. Skilled at multitasking and prioritizing responsibilities. Detail-oriented and accurate. Proficient with computers, email, and customer management systems. Quick learner with new software and systems. Able to work independently and collaboratively. Reliable, punctual, and dependable. Positive attitude and willingness to assist customers and coworkers. Preferred Skills Background in customer service, scheduling, or administrative roles. Familiarity with CRM or customer management software. Experience handling payments or account information. Strong problem-solving and follow-up abilities. Ability to remain calm and professional with difficult customers. What We re Looking For Seeking a candidate who excels in customer service, stays organized, follows through on commitments, and takes ownership of responsibilities. This person should contribute positively to the office environment and enhance the customer experience. Compensation & Benefits Full-time, in-office position. Performance-to-Hire Position.