Office Agent

Office Agent

Headquarters - PAGE, AZ 86040

Overview

Salary Range $15.50 Position Type Seasonal Job Shift Any Education Level Not Specified Travel Percentage None Category Customer Service

Description

Position Title: Office Agent Department: Boat Rentals

Salary Range: $15.50 Reports to: Boat Rentals Manager

Employment Status: Seasonal FLSA Status: Non-Exempt

Position Summary:

The Office Agent will provide exceptional customer service to guests. The incumbent will be responsible for handling rental transactions, ensuring the safety of guests, providing instructional materials and providing information about the marina and local area.

Essential Functions & Duties:

• Greet guests and assist with rental transactions, including processing payments and completing rental agreements;
• Assist with administrative tasks assigned daily;
• Provide safety instructions and guidelines to guests before they depart on their trips;
• Conduct safety checks on vessels with dock staff before and after each use;
• Answer questions and provide information about the marina, local area, and attractions to guests;
• Maintain accurate rental records and ensure all rental equipment is returned in a timely manner;
• Effectively respond to customer inquiries, concerns, and complaints in a professional and courteous manner;
• Assist with general marina operations, including cleaning of equipment and general housekeeping of facility;
• Promote and sell additional marina services;
• Possess the ability to react productively to other duties as reasonably assigned.

Qualifications

Excellent customer service and positive demeanor required. Basic computer skills, ability to be trained in reservation and payment software. Strong communication skills and the ability to work in a team environment. Ability to work weekends and holidays on a flexible schedule.

High School Diploma, GED, or equivalent preferred, but not required.

Previous experience in administrative roles or related field preferred, but not required.

Knowledge of APM marina services and amenities.

Skills which allow for the tactful resolution of guest problems or concerns.

Knowledge or ability to be trained in fire extinguisher operation.

Knowledge or ability to be trained in ISO/EMS awareness.

Knowledge or ability to be trained in employee orientation.

Knowledge or ability to be trained in hazard communication.

Knowledge or ability to be trained in hazardous materials response/respiratory protection.

Knowledge or ability to be trained in emergency response.

Knowledge or ability to be trained in recyclable materials.

Knowledge or ability to be trained in blood borne pathogen awareness.

Knowledge or ability to be trained in clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, etc.

Moderately supervised.

No supervisory responsibility.

Access to company or customer confidential or propriety information.

Access to company or customer funds.

Working conditions may occur in office settings, confined spaces, public or common areas, and may include inclement weather conditions.

Physical demands may include sitting or standing for extended periods, lifting, carrying, climbing, crouching, reaching, extending, and other bodily movements.

Effective communication in English is required.

The purpose of the job description is to provide the general tasks and standards of the position.