Office agent senior

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Are you the kind of person who turns spreadsheets into systems, and daily tasks into seamless operations? Behind every great office is a team that runs like clockwork. As Senior Office Agent you will make the magic happen!

Come and see what we have to offer!

Are you the kind of person who turns spreadsheets into systems, and daily tasks into seamless operations? Behind every great office is a team that runs like clockwork. As Senior Office Agent you will make the magic happen!

Come and see what we have to offer!

Tasks

What a day in this role looks like?

• Documentary Acceptances
• Shipment Data Capture
• Prioritization of Export Build-up and Import Breakdown
• Preparation of Export and Import documentation (Manifest, AWBs)
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Preparation NOTOC
• Close out flight
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Customer contact (Notify customer)
• Hand over AWB and Docs to customer
• Debit charges
• Support implementation of local processes and procedures
• Apply the OAL (Other Airline) handling process for carriers operating within the facility, ensuring compliance with local and partner‑carrier requirements
• Assist Terminal Supervisors by providing operational guidance not only to LH office agents but also to external/third‑party agents working within the terminal
• All other duties as assigned or required

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy- Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Benefits

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

Are you ready to Take-off with us? Know more about the requirements:

• High school diploma/GED desirable
• 2 to 3 years of experience in warehouse handling favored
• Fluent English language required, with strong reading, writing, and comprehension skills
• Qualification according to CHM / GOM
• MS Office skills as user
• Excellent customer service
• Excellent commitment
• Excellent teamwork
• Strong ability to work under pressure
• Strong adaptability
• Good cost consciousness
• Strong detail oriented
• Willingness to travel
• Must possess a valid driver's license
• Manage constant time pressure
• Manage high stress levels
• Must posses a valid work permit in the U.S.
• Must be willing to work shifts
• CV/Resume required
• Company will not provide relocation assistance

Company

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world's leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.

www.lufthansa-cargo.de

Join Us.

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