Office / Production Manager – Flooring & Home Improvement
Employment Type: Full-Time with Paid Holidays and PTO
Salary Range: $50,000–$65,000 + Bonus Opportunities
Benefits: Paid Vacation and PTO, Mileage Reimbursement for Job Site Travel
Ready to Build Something Meaningful?
This isn't your typical office role — it's an opportunity to help build and shape a business from the ground up. As our Office/Production Manager, you'll be the operational backbone of the company, keeping the office running smoothly while coordinating jobs from proposal through completion and making sure every customer receives a seamless, 5-star experience.
If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you.
What You'll Do
Manage Office & Production Operations
- Oversee day-to-day office operations, keeping the workspace organized, efficient, and welcoming
- Coordinate production schedules, job timelines, and crew/installer assignments to keep projects on track
- Track jobs from sale through completion, proactively flagging delays or issues before they impact the customer
- Manage calendars, scheduling, and internal coordination across the team
- Occasionally travel to job sites in your own vehicle to check on progress, meet installers, or resolve issues (mileage reimbursed)
- Order and track materials as needed to keep projects moving on schedule
Deliver an Exceptional Customer Experience
- Serve as a primary point of contact for customers via phone, text, and email
- Schedule appointments for Design Associates and manage follow-ups on open proposals
- Ensure a smooth, professional, and positive experience for every customer throughout their project
- Support and execute local marketing initiatives to drive brand awareness
- Represent the business at home shows and community events (occasional evenings/weekends)
Support Business Growth
- Update Salesforce daily with job progress and customer information (training provided)
- Partner with bookkeeping support and maintain accurate records in QuickBooks Online
- Meet weekly with the Owner to review sales performance, production pipeline, and project status
- Participate in weekly planning and strategy meetings
- Help improve processes, identify efficiencies, and take ownership of key administrative and operational functions
- Contribute ideas that shape the future of the business
What We're Looking For
- Strong organizational and project-coordination skills; comfortable managing multiple jobs at once
- Strong communication skills (especially over the phone)
- Ability to multitask and prioritize in a fast-paced environment
- Experience with QuickBooks Online required
- Comfortable learning and using CRM systems (Salesforce experience is a plus)
- Self-motivated, proactive, and solutions-oriented
- Valid driver's license and reliable personal vehicle for occasional job site visits (mileage reimbursed)
- Experience in flooring, construction, or home improvement is a plus (not required)
Why Join Us?
- Be part of a locally owned, female-led business
- Opportunity to grow with a company from the ground up
- Collaborative, entrepreneurial team environment
- Make a direct impact on production quality, customer experience, and business success
- Competitive salary + bonus potential + PTO + mileage reimbursement
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.