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Office Assistant - Audiology

Willow Valley Communities

Lancaster, PA

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Audiology, Billing, Calendar Management, Clinical Support, Communication Skills, Detail Oriented, Expense Reports, Fitness, Insurance Claims, Maintenance Services, Marketing, Medical Billing, Medical Office, Medical Records, Microsoft Office, Microsoft Windows Operating System, Multitasking, Organizational Skills, Prepare Correspondence, Presentation/Verbal Skills, Record Keeping, Referenceable Customers, Repair Orders, Revenue/Sales Reporting, Sales, Standards of Care, Team Building, Telephone Skills, Writing Skills
LOCATION
Lancaster, PA
POSTED
Today
Overview

Audiology Office Assistant (Full-Time)

Make a difference every day at Willow Valley Communities

Do you enjoy helping others and having variety in your workday? Willow Valley Communities is looking fora welcoming, organized Audiology Office Assistant to support our audiology team and the patients we serve. This role combines patient interaction, scheduling, and supportive clinical tasks-all focused on improving hearing health and overall quality of life.

Why Join Willow Valley Communities?

We offer more than just a job-we offer a supportive workplace and meaningful work.

  • Excellent benefits including medical, dental, and vision coverage
  • Generous paid time off
  • Career growth and advancement opportunities
  • Access to community amenities such as a fitness center, spa, cafés, and swimming pools
  • And many more perks
Pay:
$18.00/hour, based on experience

What You'll Do

Administrative Support:
  • Be the smiling face of our program: greet patients, answer phone calls, coordinate referrals/orders with physicians' offices
  • Maintain providers' schedules, confirm upcoming appointment, follow-up with "no-shows" and cancellations, schedule department meetings, etc.
  • Maintain patient records
  • Verify insurance coverage and benefits
  • Coordinate billing for services rendered, including insurance claims and private pay and assist patients with billing questions
  • Prepare monthly department revenue and expense reports
  • Prepare written correspondence, including call-back cards, welcome letters, handbooks, and others as the need arises.
  • Maintain supplies and appearances in Audiology office.
  • Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).
  • Coordinate and participate in outreach activities, including marketing items, seminars, health fairs, and other community events
Clinical Support (Under Audiologist Supervision)
  • Prepare hearing instruments (new orders/repairs) and related devices for delivery.
  • Perform basic service/maintenance on existing hearing aids
  • Assist with processing repair orders and loss/damage claims on hearing aids
  • Document, record, track, and bill for services provided.
  • Adhere to all applicable federal, state, and local standards of care and ethics as outlined by the American Academy of Audiology. See for more details
Qualifications
  • High school education/GED; and up to six months related experience or training; or equivalent combination of education and experience.
  • Medical office experience preferred.
  • Proficiency in Microsoft Office Suite and the latest version of Windows. Knowledge of AdvancedMD practice software a plus.
  • Experience with hearing aid maintenance/service a plus - or have the desire to learn
  • Self-motivated individual who works well independently
  • Attention to detail and highly organized.
  • Ability to multi-task.
  • Strong communication skills, written and verbal.
Schedule & Hours
  • 40 hours per week
  • Monday-Friday, 8:00am-4:30pm
Office Locations
  • Manor Campus: 600 Willow Valley Square, Lancaster, PA 17602
  • Lakes Campus: 300 Willow Valley Lakes Drive, Willow Street, PA 17584

About the Company

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Willow Valley Communities

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