Administrative Skills, Advertising Monitoring, Communication Skills, Computer Systems, Corporate Compliance, Customer Experience, Customer Relations, Customer Support/Service, File Management, Marketing, Marketing Plan, Microsoft Office, Multilingual, Office Management, Operational Support, Operations, Organizational Skills, Record Keeping, Regulatory Compliance, Reimbursement, Requirements Management, Tax Returns, Team Player, Training/Teaching
- Fun, professional office culture
- Community engagement opportunities
- Mileage reimbursement for local marketing travel
- Supportive and team-focused environment
- Flexible scheduling
- Advancement potential within Liberty Tax
- Paid training opportunities
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
Schedule / Expected Work Hours:
- Seasonal role during tax season (January–April)
- Flexible hours, including evenings and weekends
- Typical office hours: Monday–Saturday, 9 AM–9 PM
Job Summary
The Office Assistant supports the daily operations of the Liberty Tax office by providing administrative, marketing, and client service assistance. This role helps maintain an efficient, welcoming, and compliant work environment while promoting the Liberty Tax brand within the community
Responsibilities
- Assist the Office Supervisor and District Manager with executing approved marketing plans.
- Monitor and track advertising and community outreach efforts.
- Support office operations, including filing, scheduling, and client record maintenance.
- Maintain office cleanliness, organization, and compliance with company standards.
- Update internal databases and assist with electronic file management.
- Complete ongoing training and development requirements.
- Provide excellent customer service and help ensure a positive client experience.
- Perform other duties as assigned.
Qualifications
- Strong organizational and communication skills.
- Proficiency in Microsoft Office and general computer systems.
- Ability to work independently and collaboratively within a team.
- Professional, customer-focused demeanor.
- Flexibility to work nights and weekends during tax season.
- Reliable transportation for local travel and marketing activities.
- Semi-retired and bilingual applicants are encouraged to apply.
Company Overview
Liberty Tax is a leading tax preparation service with locations across the U.S. We provide fast, accurate, and friendly tax preparation with a focus on exceptional customer service and community engagement.
Company Purpose / Mission
To make tax filing simple, fast, and accurate while empowering our communities through financial literacy and personal connection.
Company Values
- Integrity: We do the right thing for our customers and each other.
- Teamwork: We succeed together through collaboration and respect.
- Excellence: We strive for accuracy and professionalism in every return.
- Service: We put people first — our clients, our teams, and our communities.
- Growth: We invest in our people and inspire career advancement.
This document is provided for general informational purposes only and does not constitute legal advice. The information contained in this document is intended to serve as a general guide and may not be applicable to all situations. It is the responsibility of the franchisee to ensure compliance with all applicable local, state, and federal employment laws. The franchisee should consult with their own legal counsel to ensure that their employment practices are in accordance with the law.