Office Assistant / Client Services Support

Client Support & Operations Assistant

Senior Helpers 

Senior Helpers is a growing in-home care agency serving seniors and their families. We’re looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale.

This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day. Make an impact in New Mexico today!

Key Responsibilities

Phone & Client Support (Primary Focus)

• • Answer incoming calls from clients, caregivers, and referral partners

  • De-escalate concerns, listen empathetically, and route calls appropriately

  • Serve as a reliable “first line” support so schedulers and leadership can stay focused

  • Provide coverage through 5:00 PM on assigned days

Operational Gap Coverage

• • Step in when team members are out or overloaded

  • Assist with light scheduling support when needed

  • Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation

  • Assist with last minute call outs for clients

Flexible Weekend Support 

• • Availability to support phones or urgent issues on weekends

  • Schedule is flexible and planned in advance when possible

What We’re Looking For

• • Strong customer service and communication skills

  • Comfortable handling phones and difficult conversations

  • Organized, calm under pressure, and adaptable

  • Basic comfort with billing, payments, or administrative work (training provided)

  • Ability to triage issues and know when to escalate

  • Experience in healthcare, home care, or customer support is a plus (but not required)

Schedule & Compensation

• • Mix of scheduled hours and flexible support as needed

  • Competitive hourly pay based on experience

  • Opportunity to grow into other departments (HR, Scheduling, Operations) over time

Why Join Senior Helpers?

• • Supportive leadership team

  • Mission-driven work helping seniors and families

  • Flexible schedule

  • Real opportunity to grow as the company expands

  • Health Insurance + 401K

IND901