1st Level Support, Administrative Skills, Autoscaling, Billing, Communication Skills, Customer Service Operations, Customer Support/Service, Healthcare, Healthcare Customer Service, Home Care, Insurance, Leadership, Long-Term Care, Nursing, Organizational Skills, Problem Solving Skills, Telephone Skills
Senior Helpers
Senior Helpers is a growing in-home care agency serving seniors and their families. We're looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale.
This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day.
Key Responsibilities
Phone & Client Support (Primary Focus)
- Answer incoming calls from clients, caregivers, and referral partners
- De-escalate concerns, listen empathetically, and route calls appropriately
- Serve as a reliable "first line" support so schedulers and leadership can stay focused
- Provide coverage through 5:00 PM on assigned days
Billing & Payroll Support (10-15 hrs/week, varies)- Assist with billing and payroll tasks including:
- Declined payments
- Long-term care (LTC) insurance follow-ups
- Deposits, refunds, and basic payment issues
- Work closely with leadership to resolve issues efficiently
Operational Gap Coverage- Step in when team members are out or overloaded
- Assist with light scheduling support when needed
- Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation
Flexible Weekend Support - Availability to support phones or urgent issues on weekends
- Schedule is flexible and planned in advance when possible
What We're Looking For
- Strong customer service and communication skills
- Comfortable handling phones and difficult conversations
- Organized, calm under pressure, and adaptable
- Basic comfort with billing, payments, or administrative work (training provided)
- Ability to triage issues and know when to escalate
- Experience in healthcare, home care, or customer support is a plus (but not required)
Schedule & Compensation
- Mix of scheduled hours and flexible support as needed
- Competitive hourly pay based on experience
- Opportunity to grow into other departments (HR, Scheduling, Operations) over time
Why Join Senior Helpers?
- Supportive leadership team
- Mission-driven work helping seniors and families
- Flexible schedule
- Real opportunity to grow as the company expands
- Health Insurance + 401K
S
Senior Helpers
Welcome to Senior Helpers, Leading Senior Home Care Providers! Senior Helpers is pleased to be the first in-home care provider to develop and implement a comprehensive training program to instruct our caregivers on how best to help clients and families living with Alzheimer’s and dementia. We are proud to have been the first in the industry to partner with renowned occupational therapist and Alzheimer’s expert Teepa Snow and her Positive Approach™ to Care (PAC) on the development of our Senior Gems program. Teepa has over 30 years of experience as a dementia care and dementia education specialist. Our partnership with Teepa over the years has enabled us to expand our range of care and become one of the nation’s leading senior health care providers.