Office Assistant/Customer Service Representative

Join Anne Rothstein & Associates - American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Maple Plain, MN. At Anne Rothstein & Associates, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community.

As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.

If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today!

Salary Range: $25.00 - $28.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

Responsibilities

Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.

Administrative Support: Assist with office tasks such as filing, data entry, and maintaining records.

Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.

Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.

Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.

Licensing: MN Property and Casualty

Customer Focus: Strong commitment to delivering exceptional customer service and building positive client relationships.

Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment.

Communication Proficiency: Excellent verbal and written communication skills with a professional and friendly demeanor.

Adaptability: Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.

Team Player: Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.

Tech Proficiency: Basic computer skills and familiarity with office software applications.