At NovaCare Rehabilitation we believe in delivering an excellent patient experience, starting at the front desk. We are seeking an office assistant to maintain the overall appearance of our center and assist front desk staff with administrative tasks.
Responsibilities:
Answer and direct telephone calls and schedule and coordinate patient appointments
Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information.
Prepare patient intake forms prior to appointments to ensure timely service.
Provide excellent customer service by meeting and greeting patients, family members, and visitors and answer any questions/offer assistance as needed
Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly.
Ensuring compliance with healthcare regulations and company policies
Assist Patient Service Specialist with faxing and filing as needed
Maintain inventory and stock new inventory
Keep all linens and restroom products fully stocked
Maintain disinfectant spray bottles for the gym for patients and members